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A Singaporean lady was on her method residence on Mar. 20 when she all of the sudden had the horrifying realisation that she was lacking one among her baggage, which contained delicate monetary data akin to her bank card data.
Fortunately, she was reunited together with her bag inside half a day, after it was discovered by attentive MRT employees.
Realised she was lacking one bag
The girl, Szuen Wong, instructed Mothership that on Mar. 20 round 10:40pm, she had alighted at Kovan MRT to move residence.
After boarding the bus to move residence on the station, she all of the sudden realised that one among her two baggage was gone.
For about 5 minutes, she worriedly tried to calculate what her losses could be if her bag was actually gone endlessly, because it contained some paperwork containing her bank card particulars.
After that, Wong calmed herself down. She mentally backtracked via her complete journey, which led her to suspect that there was a excessive risk that she could have left her bag on the North East Line prepare.
She then tried to name the misplaced and located hotline but it surely was closed, so she instantly took a taxi again to Kovan MRT station.
Assisted by MRT employees
On the MRT management station, a employees member assisted Wong in filling out a type to report her loss.
He additionally helped her to right away test with the employees of different MRT stations on whether or not they had any misplaced objects turned in to them.
Round 11:30pm, after Wong had crammed out the shape, the employees member stated that he could be emailing the loss attraction to the opposite MRT stations.
The subsequent morning round 8am, Wong obtained a name from somebody she known as “Mr. Chua”, a employees member at Harbourfront MRT station.
Chua verified Wong identification and requested her to explain the bag in an effort to be sure that it was certainly hers.
He knowledgeable her that her misplaced bag had been discovered when the station employees had been checking the prepare at round midnight earlier than closing for the evening.
Gratitude towards employees and fellow commuters
Wong emphasised her gratitude to Mr. Chua and the remainder of his staff at Harbourfront MRT station, in addition to the 2 employees members who had helped her at Kovan MRT station:
“The MRT employees [were] so environment friendly. I used to be so comforted and really grateful the MRT employees actually attended to my loss attraction instantly.”
She additionally expressed her gratitude to her fellow commuters for the “honesty and integrity” they confirmed by not taking her bag residence with them.
Wong reiterated her need to focus on the work of the MRT employees which frequently goes unseen:
“The final level to share is usually we forgot the various good deeds MRT employees who went further mile to do for the general public. I imagine they did various these but it surely went unnoticed within the hustle bustle of life.”
Picture courtesy of Szuen Wong.
Mr. Chua and different employees recognised by SBS Transit
Mr. Chua — whose full title is Chua Chuan Hock — can be recognised by SBS Transit alongside his colleagues Azrin bin Ismaon and Lum Sum Foo for his or her help.
Grace Wu, Vice President (Particular Grade) of Company Communications at SBS Transit, instructed Mothership that Chua and Azrin, who’re Assistant Station Managers, and Lum, a Station Supervisor, can be recognised for “delivering service with a coronary heart which is what our SBS Transit CARES values are all about.”
“We’re glad to know that our employees had been of nice assist in retrieving the bag that Ms Szuen had by accident left behind on a prepare. With teamwork and good coordination, they responded swiftly to her wants.”
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High photograph courtesy of Szuen Wong.
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