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WASHINGTON and MANILA, Philippines, April 05, 2022 (GLOBE NEWSWIRE) — ibex (NASDAQ: IBEX), a number one international supplier of enterprise course of outsourcing (BPO) and buyer engagement know-how options, at the moment introduced that Angel “Potski” Alvarez has been appointed President of ibex Philippines. On this key management place, Alvarez will construct on the success ibex Philippines has achieved since he joined the corporate in 2017 as Senior Vice President of Operations and Philippine Nation Supervisor.
Underneath Alvarez’s management, ibex has grown from 7,000 workers in 2017 to greater than 10,000 at the moment and has doubled the variety of ibex contact facilities within the Philippines to eight, together with the launch of the primary main name heart in Bohol in August 2019. Alvarez spearheaded efforts that improved worker engagement, efficiency, and recognition; promoted range and inclusion; and drove annual income by double digits.
“I’m proud to acknowledge the super influence Potski has made on the ibex workforce within the Philippines and delighted to call him President of our Philippines operations,” stated ibex CEO Bob Dechant. “Due to the excellent efforts and dedication of our wonderful workforce within the Philippines and Potski’s management, our worker engagement and shopper efficiency are second to none. We additionally set the gold customary for worker and buyer satisfaction based mostly on how we operated throughout the pandemic, not simply inside ibex however throughout the BPO market within the Philippines. Our COVID schooling and vaccination packages enabled us to achieve a 97 p.c vaccination charge for our workforce within the Philippines, which helped make sure the well being and security of our brokers and their households.”
ibex Cares, the corporate’s international philanthropic program, has made a big influence on a number of communities within the Philippines. Most just lately, ibex workers throughout the nation got here collectively to boost greater than $100,000 in assist for victims of Tremendous Hurricane Odette. ibex matched that contribution, donating a further $100,000 in help. These funds went to ibex workforce members and their households in Bohol who suffered catastrophic losses to their houses and private belongings.
Alvarez is a BPO veteran with greater than 20 years of expertise. Earlier than ibex, Alvarez held operations and shopper providers roles at Convergys, Stream International Providers, and eTelecare International Options. He started his profession as a name heart agent in 1998.
About ibex
ibex delivers progressive enterprise course of outsourcing (BPO), sensible digital advertising, on-line acquisition know-how, and end-to-end buyer engagement options to assist corporations purchase, have interaction, and retain beneficial clients. As we speak, ibex operates a worldwide CX supply heart mannequin consisting of 34 operations amenities around the globe, whereas deploying next-generation know-how to drive superior buyer experiences for most of the world’s main corporations throughout retail, e-commerce, healthcare, fintech, utilities, and logistics.
ibex leverages its numerous international workforce of over 35,000 workers along with industry-leading know-how, together with its Wave X platform, to handle almost 200 million vital buyer interactions, including over $2.2B in lifetime buyer income annually and driving a very differentiated buyer expertise. To study extra, go to our web site at ibex.co and join with us on LinkedIn.
Media Contact:
Dan Burris
ibex
daniel.burris@ibex.co
Investor Contact:
Daniel Bellehsen
ibex
dan.bellehsen@ibex.co
A photograph accompanying this announcement is obtainable at https://www.globenewswire.com/NewsRoom/AttachmentNg/3ccca110-a5d1-4b3e-a35d-9ec30978bbf3
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