S’pore florist threatens customer with legal action after she reviewed S$108 one-sided flower basket – Mothership.SG

Observe us on Telegram for the newest updates: https://t.me/mothershipsg

One Clarice Teo has taken to Fb to speak about her expertise with a neighborhood florist, Seasons By Dahlia.

Teo was dissatisfied with a flower basket that she had ordered from the positioning as a birthday current to herself, saying that she was “confused” about why she “obtained half a basket of flowers when what (she) ordered was one basket of flowers”.

Here is the flower basket in query:

Teo alleged that she put up a Fb put up as a result of there was “no avenue for (her) to supply a overview in regards to the product”. She additionally cautioned Fb customers that they need to deal with her overview as her “private opinion” and train discretion when deciding on a purchase order from Seasons By Dahlia.

What occurred

Teo recounted that she chanced upon the florist, which marketed “lovely preparations”, and ordered a floral association for herself in celebration of her personal birthday.

She paid S$108 for an association referred to as the “Mariposa”, which was listed with this picture:

That is the basket that Teo allegedly obtained:

Sought clarification with the florist

Teo then contacted Seasons By Dahlia to “higher perceive the basket of flowers (she) obtained, and a dialog ensued”.

WhatsApp messages that have been allegedly exchanged between the events confirmed Seasons By Dahlia apologising for the “misunderstanding” and explaining that each one baskets on their web site “are all one sided except (in any other case) said”.

When Teo requested for a refund, the opposite celebration said that she “might have checked with (them) earlier than making the acquisition” and claimed that they’ve “by no means had points after buy” with regard to their one-sided baskets. . They added that they may “subject a refund fortunately as soon as the basket is returned”.

In response to Teo, the flower basket has since been picked up by a Seasons By Dahlia’s driver, and the shop is processing her refund, which can take every week or so to be accomplished because of the cost methodology that she selected.

Seasons By Dahlia’s response

The florist allegedly contacted Teo after her April 29 Fb put up, stating that they sought “authorized recommendation from (their) lawyer”, and requested her to “put down the put up instantly” to “minimise additional damages”.

In a subsequent message, they wrote:

Howdy Clarice, I’m at my lawyer’s workplace to hunt recommendation on defamation towards you for making unsubstantiated and baseless feedback on our firm. Lawyer confirmed your phrases are defamatory. We now demand that you just take down all posts on our firm instantly, failing which we’ll search aggravated damages towards you in courtroom. My lawyer is now making ready the Writ of Summons towards you which ones will probably be delivered to you personally.

Teo mentioned in an April 30 replace that she edited her put up as a result of she obtained “4 separate messages from them demanding (her) to take down my put up or they may proceed with authorized motion”.

Florist’s facet of the story

Seasons by Dahlia has since uploaded a Fb put up of their very own to clarify what occurred.

In it, they claimed that it’s “NOT (their) intention to rip-off / cheat anyone’s cash” and that they’re “actually sorry if (they) made anybody really feel that means”. They admitted that “the sponge that is ready to be seen for different designs has not be as severely apparent because the Mariposa design”, that it’s their “fault for not checking earlier than the basket went out” and “ought to have phrased (their) reply higher”.

They added that the worth level of the basket is because of the “costly flowers” — together with flowers which can be “imported from Japan”.

As well as, the florist has determined to discontinue the basket design as filling up the basket would “improve the price”.

Seasons by Dahlia confirmed that they consulted a lawyer, and stood by their actions as Teo’s “first put up (earlier than any edit) was defamatory in the direction of (them)”, and acknowledged that “she has since edited it to easily state details”.

The florist ended off their put up by saying that they’re “striving to do higher and transfer ahead from this incident”, asking commenters to be “variety” and never ship any “demise threats or curse phrases”.

Observe and hearken to our podcast right here

Prime images by way of Clarice Teo