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A number of authorities businesses have launched an investigation relating to delays that have been skilled by AirAsia passengers as of late. Amongst them is the Ministry of Home Commerce and Client Affairs, as revealed by its minister, Alexander Nanti Linggi by way of his social media channels yesterday.
The revelation was accompanied by screenshots of complaints from a number of prospects together with former Minister of Science, Technology, and Innovation, Wilfred Madius Tangau. Attention-grabbing sufficient, one of many screenshots additionally features a publish by Twitter person folkloreswifty who noticed the airline’s utilization of the phrase “rescheduled” versus “delayed”:
Air Asia Tunda, Jadual Semula Penerbangan
Sebagai menteri yang ditugaskan menjaga pengguna, saya mengambil maklum mengenai rungutan, aduan dan keluhan disuarakan pengguna berhubung kelewatan penerbangan Air Asia, membabitkan pelbagai destinasi dalam negara. pic.twitter.com/lpZMoFJjDk
— Alexander Nanta Linggi (@AlexNantaLinggi) May 9, 2022
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It’s not recognized how true is the declare however certainly, the tweet has garnered large consideration as it has since been retweeted by almost 5,000 other Twitter users on the time this text goes reside. In the meantime, Alexander has additionally revealed that his ministry is working along with the Ministry of Transportation to look into the matter.
He additionally famous that the authorities have seen the complaints from AirAsia prospects since late final month. Whereas he stated each ministries will work collectively to type out the difficulty, Alexander additionally stated that buyers ought to submit an official criticism to the airline first earlier than contacting the Malaysia Aviation Fee (MAVCOM).
Though he’s not unsuitable in any respect as it’s certainly a part of MAVCOM’s criticism SOP, the irony continues to be not misplaced on us as a result of it’s fairly clear from these screenshots that passengers have been fairly appalled by all of the delays that they’ve skilled. If we’ve to guess, they most definitely need MAVCOM to only are available and put its authority into motion.
Because the assertion didn’t embody any reference to penalties or authorized actions that AirAsia could face from the investigation, we do marvel if the newest transfer by KPDNHEP and MOT has an precise “chunk” to it. Moreover, AirAsia has but to answer the assertion made by the minister despite the fact that it has been greater than 18 hours because it was printed, though we nonetheless prefer to consider that the assertion didn’t merely fly over the airline.
(Supply: Alexander Nanta Linggi – Fb / Twitter.)
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