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The Indian Railway Catering and Tourism Company (IRCTC) permits people to ebook tickets utilizing Ask DISHA, a digital helpdesk. The AI-powered chatbot — Ask DISHA — has improved the accessibility of IRCTC companies.
Ask DISHA (Digital Interplay to Search Assist Anytime) permits clients to ebook tickets and search help for different companies with an OTP verification log-in, IRCTC wrote on Twitter. It doesn’t require customers to log in utilizing IRCTC UserID and password.
The chat-based helpdesk, accessible on the IRCTC web site and its cellular app, permits customers to ebook journey tickets by way of textual content or voice chat. The opposite options of Ask DISHA embrace answering buyer queries and 24×7 buyer help. It additionally robotically suggests numerous questions associated to a question. The chatbot will deal with queries in English and Hindi.
IRCTC launched Ask DISHA in October 2018, developed in affiliation with a Bengaluru-based startup CoRover Pvt. Ltd.
Ask DISHA: Right here is the best way to ebook tickets
Go to IRCTC web site
IRCTC web site
‘Ask DISHA’ helpdesk seems on the backside proper nook of the IRCTC web site. Nonetheless, it can be accessed from the menu.
Ask DISHA chatbot on IRCTC
As soon as the consumer selects the digital assistant, the Ask DISHA window pops up. It lists options together with PNR standing, Ebook tickets, refund standing and alter boarding.
Ask DISHA digital helpdesk
The chatbot asks the consumer to enter a cellular quantity for OTP verified login.
OTP verified login
After OTP verification, customers would be capable to entry the helpdesk companies.
Customers can ‘Ask DISHA’ both by chat or voice message to ebook a journey ticket.
The chatbot gives customers with journey choices and permits customers to decide on, pay and ebook a journey ticket.
Different companies offered by Ask DISHA embrace; checking PNR standing, requesting a refund, checking refund standing, entry to reserving historical past, e-ticket, and downloading Digital Reservation Slip (ERS).
Revealed on
Could 31, 2022
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