The Central Bank of Bahrain launches a survey campaign

Manama, Kingdom of Bahrain:- In accordance with the Central Financial institution of Bahrain’s (CBB) goal to offer an acceptable stage of safety to customers of the monetary system, in addition to selling transparency and market self-discipline, and the CBB’s keenness to judge shoppers’ experiences as a way to obtain the required high quality normal of insurance coverage providers throughout the Kingdom of Bahrain, along with assembly the shoppers’ expectations and insurance coverage wants, the CBB has launched a survey via its web site to judge the shoppers’ satisfaction in respect of the initiative of assigning the mutually resolved minor accidents to insurance coverage firms.

This survey is performed following the implementation of the challenge of assigning mutually resolved minor accidents to insurance coverage firms in July 2021 and in line with the issued decision of His Excellency the Minister of Inside No. (7) of 2021 in respect of regulating the project of the implementation of the insurance coverage contract’s provisions within the incidents of reconciled damages to insurance coverage firms, to undertake the implementation of the phrases and circumstances of the insurance coverage contract in these accidents with out the intervention of the Basic Directorate of Visitors. It’s value to say that one of many essential targets of launching this survey marketing campaign is to have interaction shoppers within the technique of enhancing the standard of insurance coverage providers being supplied to them within the Kingdom of Bahrain.

Furthermore, the survey addresses a number of shopper priorities, together with the benefit and velocity of intimating motor accidents, the number of means obtainable to shoppers in respect of reporting accidents, particularly digital ones, and the general high quality of providers being supplied by insurance coverage firms.

Mr. Abdul Rahman Al Baker, the Government Director of Monetary Establishments Supervision, acknowledged on this event that: “Efficient social engagement and collaboration displays the challenge success and due to this fact, the event of providers throughout the insurance coverage market as a way to meet shoppers’ ongoing wants and expectations. The shoppers’ participation and suggestions would additionally contribute to the continual growth and enhancement of these providers”.

On a associated word, the CBB is constant its efforts to digitalize insurance coverage providers by advising insurance coverage firms to offer their providers electronically with out requiring shoppers to go to the insurance coverage firm’s premises, whereby shoppers can have the choice to finish the post-accident procedures and report it fully electronically, besides in sure circumstances which will require the shopper’s bodily presence on the firm’s premises.

The CBB invitations the general public, in addition to the shoppers who’ve reported minor accidents on to insurance coverage firms in the course of the implementation of the brand new procedures, to go to the CBB’s web site (https://www.cbb.gov.bh/) and take part within the survey.

In conclusion, the CBB reaffirms its consideration to enhancing the standard of insurance coverage providers supplied to shoppers via shut and common coordination and communication with insurance coverage licensees as a way to enhance service high quality, contemplating the continued and rising shoppers’ expectations.

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