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A Foodpanda buyer waited two hours for her dinner to reach and ended up with a cancelled transaction after customer support tried contacting her for redelivery a number of instances to no avail. Nonetheless, the shopper by no means received any calls regardless that her registered quantity was right.
“S**tty customer support, s**tty supply service, don’t say I by no means consider rider hor. My handle is right one, cellphone quantity additionally right, wrote a disillusioned Jolin Aurora Cheng in a Fb web page Grievance Singapore publish on Thursday (June 30).
Ms Cheng ordered a meal via Foodpanda on June 29 at 9 pm. Come 9:59 pm, the order’s standing modified to “delivered.”
They opened their entrance door and located nothing. “Driver didn’t give proof of hanging it as properly,” she famous.
Ms Cheng then contacted buyer help and was instructed they’d redeliver the merchandise in quarter-hour.
Nonetheless, nothing arrived. When she contacted Foodpanda as soon as extra, the operator knowledgeable her that they couldn’t attain her, so that they cancelled the redelivery.
“I had no missed calls, nothing from them, and my cellphone quantity was right, so I requested for it once more, they usually instructed me they’d prepare it.”
One other quarter-hour handed, and Ms Cheng nonetheless didn’t get her meals. The operator had the identical motive, whereby they couldn’t contact her. The order was finally cancelled.
“Foodpanda, is that this a joke to you? I waited two hours for my meals to come back and so that you can spin me round like I used to be a joke to you,” wrote Ms Cheng.
She added that the “better part” was that the refund for her order would take 14 days.
Ms Cheng stated in an replace that Foodpanda referred to as her once more at 11:40 pm, though it was an automatic name asking to charge their service. She acquired the identical name twice.
Then at midnight, a customer support personnel reached out, insisting they’d referred to as her, however she didn’t decide up the cellphone.
Ms Cheng requested if they’d chat data, however the operator “stored insisting” it was her who didn’t reply the decision.
“I received agitated and guess what, the customer support personnel stated, ‘What’s your drawback?’”
The operator allegedly shouted at Ms Cheng and stated, “No, you take heed to me,” whereas she defined what occurred.
“I instructed her I used to be recording the decision, and she or he modified her tone to a nicer tone,” stated Ms Cheng.
Members from the web neighborhood commented on going via related experiences with ordering meals for supply.
“I kena the identical factor on June 17,” stated Fb person Henny Ratna who ordered from Foodpanda.
He additionally acquired the “delivered” standing, however no one arrived. The rider “in all probability stole our meals,” he stated, noting that the rider couldn’t be contacted afterwards.”
“Initially, their customer support didn’t even wanna refund me, however I fought for the refund. Anyhow, wanna cheat folks’s hard-earned cash. Until now, I haven’t even acquired my refund.”
“Foodpanda’s service has gone unhealthy these days. It’s changing into widespread these days,” famous Fb person Priya Latha. /TISG
Letter to the Editor: “Please attempt to not cancel Meals Supply orders, we’d like time to search for parking, meals shops, and ready for assortment”
The publish Buyer waits 2 hours for Foodpanda order, Foodpanda cancelled order as a result of buyer didn’t decide up cellphone, however buyer says no missed calls acquired appeared first on The Impartial Singapore Information – Newest Breaking Information
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