BERNAMA – Power outage: Consumer rebate subject to investigation outcome

KUALA LUMPUR, July 31 (Bernama) — The ultimate choice on the eligibility of Tenaga Nasional Berhad (TNB) shoppers to acquire rebates following the electrical energy provide disruption in a number of states in Peninsular Malaysia final Wednesday is topic to the continuing investigation end result.

Vitality and Pure Assets Minister, Datuk Seri Takiyuddin Hassan mentioned the investigation carried out by the Vitality Fee (ST) and TNB was anticipated to be accomplished inside one month from the date of the incident.

He mentioned apart from ascertaining the trigger and impact of the outage, the investigation would additionally study and decide whether or not the TNB’s Assured Service Stage (GSL) was complied with or in any other case.

“…the subsequent step will contain the idea for figuring out if the affected clients are eligible for a rebate or not,” he mentioned in an announcement as we speak.

The GSL is a service efficiency commonplace doc set by the Vitality Fee to make sure the standard of electrical energy provide and greatest companies by TNB, together with safeguarding the curiosity of shoppers.

Within the incident, about a million of its shoppers in a number of states in Peninsular Malaysia had been reportedly affected following an influence outage that began at 12.39 pm.

Electrical energy provide was steadily restored from as early as 20 minutes to 2 hours and 21 minutes, which didn’t exceed the newest GSL that was authorized on Sept 22, 2020.

— BERNAMA

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