[ad_1]
 |
|
A captured picture of the corroded elements posted by the shopper on an internet group of native Mercedes automotive house owners. (Captured from an internet group) |
The luxurious automotive model got here underneath hearth on July 24 when the shopper posted on-line that the individual purchased a submerged automotive from Mercedes-Benz and that the automaker refused to compensate.
The unidentified buyer mentioned within the publish: “Two weeks in the past I purchased a Mercedes-Benz GLS for 150 million received ($115,694) and visited the customer support heart the subsequent day as a result of in-vehicle audio system didn’t work. When engineers took aside the trunk, many alternative elements have been corroded.”
The client continued: “The service heart staff mentioned the management field regarded corroded from submersion and there was no present flowing in any of the wires. They mentioned even they thought it was critical and really useful me to get an change.”
Nonetheless, the shopper mentioned a Mercedes-Benz govt in command of buyer compensation requested 15 million received to change the automotive. In a telephone name with the shopper, the chief acknowledged that the issue occurred throughout manufacture, however insisted the shopper needed to pay a complete of 15 million received — 9 million received in registration tax and 6 million received in depreciation prices — for the change course of to start, the shopper added.
When the shopper complained, the chief mentioned, “It’s only cheap that the shopper bears (these) prices. 15 million received will not be even that a lot cash,” in response to the shopper’s publish.
Because the report on the brand-new however submerged Mercedes went viral, the German carmaker’s Seoul department mentioned in an announcement that “the corporate relayed our deepest apologies to the shopper, and got here to an settlement.”
“We’re looking for the precise trigger to stop one thing like this from occurring once more, and can work to maximise buyer satisfaction.”
In the meantime, different clients have additionally been complaining on-line that some Mercedes E-class autos’ sunroofs leak when it rains.
By Lee Seung-ku(seungku99@heraldcorp.com)
[ad_2]
Source link
