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Mind Station 23 was based in 2006 with an ambition to construct a world-class expertise outsourcing firm out of Bangladesh. Immediately, the corporate has a presence in over 25 markets globally, making it considered one of Bangladesh’s largest and most fascinating expertise corporations. Regardless of its scale and development, Mind Station 23 is without doubt one of the most underrated and least talked about tech corporations in Bangladesh. The explanations are comprehensible. In contrast to many rising shopper expertise corporations in Dhaka, Mind Station 23 hardly ever tries to be flashy and stylish. The corporate prefers quiet execution over fanfare.
However there’s much more to Mind Station 23 than meets the attention. If it performs its playing cards proper because it has been doing, it could actually turn out to be Bangladesh’s first international expertise firm. And tech fans and founders could be clever to concentrate to the rising behemoth in Dhaka.
Merely put, Mind Station 23 supplies expertise options to worldwide and native shoppers throughout industries. Beginning small with a 4-person staff, the corporate has expanded internationally over the past decade on the again of a wonderful expertise pool, empowering tradition, and strategic partnerships. Attribute of itself, the corporate has quietly constructed a fame for being a wonderful office for high-caliber tech expertise and for working efficiently with giant worldwide shoppers throughout quite a lot of industries.
The outlook for the tech business stays brilliant globally. The pandemic has accelerated the expansion of the business. Though Bangladesh’s tech business has an extended technique to go in comparison with its neighboring nations and friends comparable to India and Indonesia, the nation has been displaying critical potential to turn out to be a expertise hub. A rising economic system. A younger inhabitants. Excessive web and smartphone penetration. The nation has each expertise and market. In accordance, the Bangladesh Authorities has set an formidable goal of $5 billion in expertise exports by 2025. Mind Station seeks to benefit from the momentum and orchestrate its subsequent spherical of development.
This text undertakes a difficult set of duties: develop an understanding of what Mind Station 23 is, clarify its rise within the international market, and glean classes from its journey. We plan to dive deep into a number of issues: (1) what makes Mind Station 23 such an enchanting firm (2) what are among the issues which have helped the corporate construct a fast-growing international expertise outsourcing enterprise and (3) the way it has constructed a office that draws high-quality expertise skills in Bangladesh.
Ambition is contagious
Mind Station is an formidable firm. The corporate says it goals to create huge expertise employment alternatives in Bangladesh, present the very best quality options to its shoppers, and turn out to be a house for cutting-edge expertise options for international clients.
Ambition is an enchanting phenomenon. It’s contagious. When the management of a company emanates ambition, it trickles down and spreads all through the group. Everybody picks up the vibe. That is partly what has occurred at Mind Station 23.
The corporate says it has constructed an thrilling office. It affords wonderful development alternatives to its individuals. It invests in upskilling and coaching its individuals by way of offline and on-line programs and coaching packages. Mind Station is without doubt one of the few corporations that supply ESOP in Bangladesh.
The corporate works on fascinating technological challenges, a motivation in itself for intellectually charged individuals. Extra importantly, it says it’s working to make an influence, which suggests individuals have a chance to construct legacies at Mind Station 23. That means is the final word driver for formidable individuals. Together with different advantages, Mind Station seeks to supply that to its individuals.
The mix of ambition and an enabling tradition has performed the magic. Inside a brief span of 15 years, the corporate has managed to indicate a glimpse of its potential. The numbers converse. Mind Station is without doubt one of the fastest-growing IT outsourcing corporations in Bangladesh. It presently has footprints in 25 markets together with the US, Nice Britain, the Netherlands, Denmark, Norway, Sweden, Germany, Canada, Switzerland, Japan, Turkey, Caribbean nations, and the Center East and with extra are being added recurrently.
With over 550 individuals on its staff, it is without doubt one of the largest and fastest-growing employers of IT skills in Bangladesh. It’s recognized for having the perfect skills in blockchain, synthetic intelligence, machine studying, actuality applied sciences, BI answer, undertaking administration, software program, database, cloud, UX, high quality assurance, enterprise evaluation, AEM, LMS, e-commerce, AR-VR, and different rising applied sciences in Bangladesh.
Mind Station 23 has at all times strived to be on the forefront of expertise. As an example, when .web was a nascent expertise, the corporate used microsoft.web expertise for a PayPal undertaking. That spirit persists right now. Adapting to the adjustments within the technological panorama, the corporate has upped its sport by investing in expertise capabilities tailor-made to assist companies put together for the fourth industrial revolution comparable to cloud computing, IoT, machine studying, synthetic intelligence, and different rising applied sciences which have a rising demand available in the market.
The breadth of industries Mind Station 23 has labored is lengthy, various, and fascinating: retail, fin-tech, software program, healthcare, prescription drugs, ecommerce, telecom, actual property, training, startup, non-profit, car, and so on.
The corporate has constructed partnerships with all main expertise answer suppliers together with AWS, Microsoft, Google Cloud Platform, Oracle, Adobe, Salesforce, Atlassian, and nopCommerce amongst others.
Mind Station has a wonderful monitor report of long-term partnerships and collaborations. The corporate companions with each worldwide companions and people together with non-resident Bangladeshis for market enlargement.
You may attribute Mind Station’s development to 2 components: 1) nice tech skills and a tradition that empowers individuals and a couple of) buyer and high quality obsession.
Mind Station ensures that shoppers get high-quality work delivered on time and constantly. A mix of expertise and expertise permits the corporate to constantly ship high-quality work to a various set of shoppers from throughout industries.
Let’s take a better look into Mind Station’s development levers.
Giving individuals one thing value combating for
“The factor that has helped since our early days is our imaginative and prescient,” defined Raisul Kabir, Founder, and CEO of Mind Station 23. “We began Mind Station 23 for a cause which was method larger than any materials objective. We had a typical imaginative and prescient. We needed to attain one thing larger than ourselves versus constructing a mere enterprise. Because of this, everybody within the firm was motivated and spirited. Everybody felt that they have been a part of one thing larger. Individuals wish to matter. They wish to be part of one thing that supersedes their human limitations. We had that factor from day one.”
Individuals don’t keep longer at Mind Station due to the pay alone. It does pay wage. It in all probability pays higher than common corporations. However the firm additionally makes it some extent that it doesn’t wish to be the very best paying firm as a result of, the corporate says, it understands the limitation of monetary motivation alone. It needs its individuals to care extra for the trigger and keenness.
“We wish people who find themselves able to sacrifice for the imaginative and prescient we’ve got,” says Mr. Raisul.
High quality as a cultural phenomenon
Mind Station through the years has constructed a definite tradition. Persons are empowered. There’s a feeling within the firm that “we’re working in direction of a objective, let’s construct the corporate.” The group is horizontal. There isn’t a boss or sir tradition. Having a minimal hierarchy has created a way of possession amongst workers and a conducive atmosphere for brand new concepts and innovation. The corporate continuously encourages and helps its workers’ improvement of abilities and pursuit of their pursuits in new applied sciences. These insurance policies round human useful resource administration have helped the corporate develop abilities in new technological verticals and keep a excessive individuals retention charge.
The corporate places a number of significance on honesty and transparency. It emphasizes transparency whereas coping with shoppers, comparable to providing shoppers a number of choices even when it is going to end in short-term income loss. Mind Station’s builders work instantly with shoppers, a uncommon apply amongst outsourcing corporations due to the dangers related to it. Nearly everybody who works on a undertaking is conscious of the corporate’s costs to the shopper. The openness fosters long-term relationships and belief.
Mind Station 23 has at all times been a quality-obsessed firm. It has constructed a tradition during which individuals try for excellence and engineers compete to turn out to be the perfect of their discipline. By way of an agile method, Mind Station 23 has developed a working tempo the place shoppers get their deliverables on time. A built-in suggestions loop permits shoppers to supply ongoing suggestions, bettering the general high quality and velocity of the undertaking.
The corporate makes use of scrum. Sprints are scheduled each two or three weeks primarily based on the undertaking necessities. The benefit of sprints is that if a shopper has 10 options, they get these options inside a sure timeline one after the other. You needn’t end your complete undertaking directly when the deadline approaches. Each dash features a suggestions assessment. By the point the deadline approaches, shoppers have their tasks delivered.
A five-phase mannequin — planning, improvement, high quality assurance, launch, and upkeep — is adopted to make sure high quality and repair. High quality assurance will get the very best precedence. Codes are reviewed totally for high quality as a result of if the codes are of low high quality, shoppers face challenges in sustaining and altering the product when wanted. Whereas high-quality and normal codes make upkeep simpler.
Mind Station 23 says it has developed a wonderful QA course of. It runs each guide and computerized assessments to test a bit of software program. The corporate has greater than 30 IST-certified builders for high quality assurance.
Really placing clients first
Mind Station 23 at all times locations the very best significance on delivering the very best quality and well timed companies to its shoppers and companions. To make sure the perfect service amid the coronavirus pandemic, the corporate has shortly put collectively a hybrid working mannequin enabling individuals to be productive and companions to get their tasks delivered on time.
The corporate launched earn a living from home from the start of the pandemic in 2020. The Mind Station’s HR staff has developed a particular routine to succeed in out to each worker to make earn a living from home straightforward by offering them with devices and different essential instruments.
Mind Station has already been working for distant shoppers for years. So going distant was not a problem for the corporate. Because of this, working from house didn’t trigger any main challenges for workers, shoppers, or companions. Furthermore, a string of employee-friendly initiatives has been launched to assist workers keep away from burnout, and sort out the challenges of loneliness and lack of collaboration whereas working remotely. An organization-supported healthcare program for workers and their households has been launched to make sure entry to healthcare for COVID-19-related emergencies.
All these initiatives have helped Mind Station work successfully with its companions and ship high-quality tasks on time amid a world pandemic whereas experiencing wonderful development on the similar time.
Enlargement by way of partnership
All through its journey, partnerships have performed an necessary position in Mind Station’s development. It has constructed partnerships with main expertise answer suppliers to ship companies and used partnerships to guide its international enlargement technique. It has partnered with corporations and impartial brokers to construct a presence and develop its enterprise throughout nations. It presently has companions in 12 plus markets together with the USA, UK, UAE, Sweden, Canada, Australia, Netherlands, Japan, Norway, Germany, and Africa.
Companions assist Mind Station 23 to entry their native markets. In trade, companions get to entry Mind Station’s experience and wonderful IT expertise pool to ship thrilling tech options to their clients, develop their companies, and earn further income by way of revenue sharing.
Mind Station 23 has developed a course of for onboarding companions. Compliances are being checked whether or not a accomplice meets its standards earlier than affirmation. A normal process is used for working with companions. Companions get a number of advantages for each alternative they carry, primarily based on a pre-signed settlement, together with revenue sharing, cost-effective improvement charge, versatile time zone adjustment, and sharing Mind Station’s 15+ years of expertise profile as their expertise to onboard clients.
In contrast to many IT outsourcing corporations, Mind Station permits companions to entry their IT sources instantly permitting a seamless collaboration.
Mind Station 23 reaches out to B2B corporations for partnerships that match its necessities. corporations additionally ship partnership requests and inquiries. One of many main sources of companions for Mind Station has been its shoppers who refer B2B corporations for partnership.
Relentlessly resourceful
Probably the greatest issues about Mind Station 23 has been the corporate’s willingness to alter and rework. On this planet of expertise, when you don’t change, you might be prone to die. Over time, Mind Station has taken main steps to alter each its course and enterprise when essential. When business 4.0 applied sciences began to realize momentum, Mind Station leaped to the chance. It invested in upskilling its individuals to construct capabilities and developed processes and techniques to ship work in these rising applied sciences. The has constructed a tradition that’s adept at adopting new applied sciences shortly.
Mind Station 23 began working with cloud expertise in 2012 when it developed “BT Enterprise On-line”, the net portal of BT Enterprise and Public Sector, a division of BT Group. These have been the early days of cloud expertise. The corporate has proven related foresightedness repeatedly all through its journey.
As an example, since 2017, Mind Station has been engaged on in-house PoCs on machine studying, AI, and a bunch of different applied sciences. It has developed PoCs that may test the insurance coverage relativity, predict loans, predict the inventory market, predict the housing value of a sure space, and way more. Immediately, it has an enviable set of PoCs in industries from finance and banking to healthcare to retail and training.
In collaboration with mHealth of Bangladesh College of Engineering and Know-how (BUET), Mind Station has been engaged on a number of fascinating healthcare applied sciences: AI-enabled stethoscopes which may detect cardiac situation anomalies, food regimen monitoring neckbands to observe on a regular basis diets, and provides recommendation on well being and life-style, expertise that may detect the situation of lungs primarily based on X-ray, interfaces for well being monitoring that may monitor well being circumstances primarily based on the voice. Bodycam to report bodily exercise, a Good Air expertise can detect environmental circumstances from the sound.
In agriculture, Mind Station has labored with native conglomerate ACI Restricted and helped construct Fosholi, an agri-tech answer for farmers in Bangladesh.
Within the banking, enterprise, and Telecom sector, Mind Station 23 has been engaged on SharePoint for a very long time.
Within the e-commerce sector, Mind Station has constructed net and cellular purposes for main e-commerce corporations in a number of markets. In Bangladesh, the corporate claims to have labored with nearly all main ecommerce corporations in varied capacities.
Mind Station developed the front-end of the app Rehive, a Silicon Valley-based fin-tech startup utilizing blockchain to supply monetary companies. It has collaborated with Maruboshi Europe to supply AR and VR options for the auto business and is constructing an AR expertise that may give you a digital tour inside a home.
In collaboration with a Japanese satellite tv for pc firm Mind Station 23 is working to make use of picture processing expertise to detect and monitor services and different property utilizing ML and IoT.
In Europe, Mind Station has been working with a number of European corporations together with a European pharmaceutical firm as expertise improvement and marketing consultant accomplice. The corporate has constructed an AI chatbot for a German firm that helps customers to seek out the closest fuel or oil depot. For a Norway-based firm referred to as IOTIX Ltd, Mind Station is constructing a cloud-based IoT platform that collects real-time knowledge and runs knowledge evaluation.
Endnote: Simply getting began
Mind Station has been relentless prior to now a number of years. It has turn out to be a number one Bangladeshi firm offering superior expertise options to clients each domestically and internationally. The corporate now appears to be like greater.
Mind Station has constructed a wonderful place for extremely gifted expertise professionals. The corporate has constructed a tradition that empowers individuals and permits them to flourish. It has been profitable in attracting Bangladeshi skills from the world over. It now needs to go a notch up and entice Bangladeshi expertise professionals working for corporations like Amazon and Google.
Mind Station affords alternatives to do high-quality impactful work for gifted excessive caliber individuals. The corporate is structured to empower individuals to do their greatest work. It supplies individuals with wonderful monetary and non-financial advantages. The corporate construction is designed to profit everybody when the corporate grows with ESOPs and different advantages.
Mind Station’s relentless deal with expertise is smart. The corporate is within the enterprise of expertise. If you happen to can entice nice skills, empower them with the fitting tradition and incentives and put collectively wholesome processes and techniques, you could have a killer recipe for achievement. Over the previous years, Mind Station 23 has ready and finetuned the recipe, it’s now time to see it doing its work.
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