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Accedian and Cisco introduced that they’re serving to Zain Kuwait automate its community with elevated community visibility and repair assurance to ship superior B2B buyer experiences.
Zain Kuwait, the main digital service supplier within the nation, partnered with Accedian and Cisco to boost visibility and perception into its community. With the combination of Accedian Skylight into Cisco’s Crosswork Community Automation platform, Zain Kuwait features a single view of its community and repair efficiency at a per-customer granularity to assist meet its B2B prospects’ wants proactively.
This strategic relationship between Accedian and Cisco gives Zain Kuwait with:
– Unparalleled visibility into its personal community: Highly effective reporting and analytics out there in versatile dashboards allow perception from the microsecond-level to the holistic community view, giving Zain Kuwait end-to-end community, software, and repair efficiency visibility, information granularity, and the power to raised detect efficiency points.
– Service assurance “as a service”: Zain Kuwait can now present customer-specific dashboards and provide this extra visibility and repair assurance “as a service” to its prospects.
– Improved automation: Streamlines on a regular basis community duties and capabilities to maintain repetitive processes managed and managed routinely as community service availability improves, with out impacting the shopper expertise.
Gerhard Auer, vp of gross sales for EMEA, Accedian
By collaborating with Cisco, we’re in a position to present Zain Kuwait with a best-in-class answer that improves the shopper expertise and offers the corporate unparalleled community visibility, all by an automatic platform that helps streamline operations and launch new, assured providers extra shortly and confidently. Collectively, we’re additionally serving to Zain Kuwait increase their service choices to finish prospects by enabling them to supply the joint answer ‘as a service’.
Nawaf AL-Gharabally, CTO, Zain Kuwait
Our aim has been to additional strengthen our management place out there as the primary vacation spot for digital enterprise options. To take action, we have been eager on leveraging our wealthy partnership ecosystem to proactively act on high quality of expertise points and introduce extra automation into our every day operations that may drastically improve our B2B buyer expertise and provisioning. That requires full visibility and deep, granular perception into the complete actuality of what is occurring in our networks. Since our B2B prospects additionally require the sort of granular visibility, now we have collaborated with Cisco and Accedian to satisfy this want for our enterprise prospects by providing them this service by a buyer portal.
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