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Unexplained delays and stops, three soiled and smelly busses, plus “we have been deserted with out clarification on the Woodlands checkpoint although the bus was alleged to drop us off at Lavender MRT,” wrote a girl named Ms Sue to TISG a couple of current journey to Singapore from Malaysia.
And whereas she emailed the bus firm, Billion Stars Categorical, in addition to the ticketing web site Easybook after her ordeal, Ms Sue, a Malaysian nationwide and Singapore PR pursuing postgraduate research right here, has but to get a response.
She wrote that she left Bandar Utama at 1pm on Oct 11 on a Billion Stars Categorical bus, anticipating to reach in Singapore after 5 to 6 hours.
Nonetheless, the journey took practically double that point.
“After I reached my house in Singapore it was 11 hours after and I used to be utterly exhausted from the craziness of this bus service,” she stated.
And whereas she has taken buses in Europe, America, Africa, and Asia, she says her current expertise was the worst.
Ms Sue additionally added screenshots of very poor evaluations of the bus firm on-line, including that she had didn’t examine these earlier than reserving as she had been in the midst of a household emergency when she booked her journey through Easybook.
Ms Sue’s journey had been on three buses, all of which have been soiled.
The primary bus “was largely soiled, and the curtains have been flimsy and dirty.” The second bus “was dirtier than the opposite bus the place the seats and curtains had the perfume of a sweaty altering room … My seat had somebody’s outdated masks and bits of meals round it.”
As for the bus drivers, the primary one, whereas pleasant sufficient, modified garments contained in the bus after utilizing the general public bathroom at Bandar Utama to bathe and didn’t assist passengers, even the aged, with their baggage.
He additionally failed to speak clearly “the size and function of a cease .… It looks like he himself have given up on this firm as effectively.”
As for the journey itself, along with a virtually 3-hour delay in leaving Bandar Utama, the bus encountered issues and had to get replaced, which led to extra delays.
“At round 6pm we turned off the freeway close to Malacca with out warning or any notification and immediately stopped by the facet of the highway. Solely when requested after about 5-10 minutes of ready, we discovered from the driving force that the bus gears can’t work correctly and he was now ready to alter bus once more. This might be the third bus we might have been on within the final 5 hours.”
The bus lastly reached Woodlands checkpoint previous ten o’clock, and the second driver informed the passengers to take all their baggage by the primary checkpoint.
“I overheard one other passenger asking him to verify that he was going to attend on the opposite facet and he nodded curtly, I believed that was unusual.”
After going by the Singapore checkpoint the place we have been requested to convey all our baggage and belongings down once more (this I anticipated), I waited with the remaining passengers on the coach space for our bus to select us as much as drop off at Lavender MRT,” Ms Sue informed TISG.
Nonetheless, whereas they “waited and waited,” the bus didn’t decide her and the remaining passengers up once more.
She then discovered that the bus had left.
One other bus driver informed her that their bus driver had stated he would solely drop them off at Woodlands.
“He used to work for this firm and solely lasted 2 months earlier than he stop as he stated the administration was very very dangerous and it looks like everybody within the business is aware of this is without doubt one of the worst bus companies and inspired us to by no means ever e book or journey with them once more.”
This bus driver, nonetheless, agreed to convey them to Lavender MRT, the place they arrived at 11:15 pm.
Ms Sue informed us that since she has not gotten solutions to her emails, she stated she needs to warn different commuters after her dangerous expertise.
“I don’t need others to undergo my expertise or lose cash or time like the numerous others,” she added. /TISG
Letter to the Editor: ‘Can SBS mgmt educate bus drivers to indicate extra love & concern to the aged & wheelchair sure?’
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