Bahrain to Host IATA World Passenger Symposium 2022 from 1-3 November

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(21/10/22)
 ‘Unlocking Worth Creation by Placing the
Buyer First’ would be the theme of IATA’s World Passenger
Symposium (WPS) 2022, scheduled to happen 1-3 November in
Bahrain, with Gulf Air because the host airline.

This yr’s WPS combines the previous Digital, Information
and Retailing Symposium, the International Airport and Passenger
Symposium and the Accessibility Symposium right into a single occasion to
mirror the significance and connectedness of all three parts to
the shopper expertise.

Delegates on the IATA Airline Symposium 2019 in Bangkok, Thailand. Image by Steven Howard of TravelNewsAsia.com

Along with plenary classes, three information
tracks (Retail and Cost, Airport & Pax Expertise and
Accessibility) will tackle the end-to-end buyer journey –
encompassing every thing from procuring and buying an air journey
product to arriving on the vacation spot. Every step within the journey
course of shall be addressed from the shopper and supplier
views.

Captain Waleed Al Alawi, Gulf Air Appearing Chief
Government Officer, mentioned, “Our clients are our high precedence at
Gulf Air. This convention gives a invaluable alternative for the
aviation business to debate and debate initiatives and requirements
regarding placing the passenger first. We’re very excited to be
internet hosting the IATA World Passenger Symposium and look ahead to
welcoming the audio system and delegates to Bahrain.”

Session matters embody:

– Enabling buyer centricity in a brand new open
ecosystem;

– How are airways adopting to the change of
buyer centricity and true retailing;

– Competitors within the
aggregation house;

– Clients on the heart of contactless
journey;

– Overcoming baggage challenges for a greater buyer
expertise;

– Offering clients with an eco-friendly airport
expertise;

– Finish-to-end biometrics know-how driving airport
improvement;

– Airport accessibility and inclusive design;

–
Transport of mobility aids; and

– Incapacity and accessibility
analysis: what’s new and why it issues for aviation.

Different highlights of WPS will embody: Outcomes of IATA’s
2022 International Passenger Survey, financial outlook, and an
exhibition showcasing the most recent merchandise, applied sciences and
options which outline the passenger expertise each on the
floor, and within the air.

“Like several enterprise, airways are most profitable
after they meet buyer expectations. International requirements assist to
facilitate this. The problem is guaranteeing the requirements maintain tempo
with technology-driven improvements and evolving buyer calls for
round digital. Air vacationers anticipate transparency wherever they
store for fares, and different airline merchandise, personalized provides; bag
monitoring and contactless processing at airports. I look ahead to
discussing how we’re making these developments and extra occur at
this yr’s IATA World Passenger Symposium,” mentioned Willie Walsh,
IATA’s Director Basic.

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