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Jordan – Queen Alia Worldwide Airport (QAIA) has turn out to be the primary airport within the Center East to attain Degree 3 of the Airport Buyer Expertise Accreditation (ACEA) issued by ACI World, legitimate till December 2023.
To this finish, QAIA additionally grew to become one in all eight airports within the Center East and 61 globally to have obtained an ACEA.
Following an intensive evaluation and verification course of, QAIA exhibited excellence in buyer expertise administration, consistent with beneficial practices and business requirements.
To acquire Degree 3, QAIA carried out a complicated buyer expertise technique by way of multifaceted engagement with prospects, workers and buyer expertise professionals, in addition to utilized forward-thinking practices relating to seven out of eight domains: Buyer Understanding, Technique, Measurement, Operation Enchancment, Governance, Airport Tradition and Service Design/Innovation.
The five-level program is the one accreditation program within the airport business to supply a 360-degree view of buyer expertise administration and provide collaborating airports quite a few benefits, reminiscent of figuring out new practices and creating an motion plan; accessing experience, instruments and coaching alternatives; and interesting stakeholders in bettering the shopper expertise on the airport.
“Inside the airport business, buyer expertise is a essential driver of success. For that reason, we’re delighted to be the primary airport within the Center East to have progressed to Degree 3 of the Airport Buyer Expertise Accreditation, which emphasizes our unwavering dedication to adopting world greatest practices that place passengers on the forefront of our priorities,” mentioned Nicolas Claude, CEO of Airport Worldwide Group.
“We sincerely thank our companions and stakeholders for assuming possession of our buyer expertise transformation, bettering total processes and providers and reflecting Jordanian hospitality – all of which finally form optimistic change at Jordan’s prime gateway to the world and make Queen Alia Worldwide Airport really feel extra like dwelling for our passengers.”
Copyright 2022 Al Hilal Publishing and Advertising Group Supplied by SyndiGate Media Inc. (Syndigate.information).
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