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SINGAPORE: After a person deposited $6,000 at a UOB money deposit machine (CDM) at Bukit Batok Central on March 2, he totally anticipated it to be credited into his account. When he realized it wasn’t, Mr Daniel Sim referred to as the financial institution’s name heart, and a customer support consultant instructed him she’d inquire with the related division however that he wanted to attend seven working days.
Unhappy with this, Mr Sim requested for a name from the responsibility supervisor, who additionally mentioned he must wait between three and 7 days for a solution. “Simply think about $6k , is misplaced out of your account, are you extraordinarily anxious. Nonetheless obtained to attend???
How, can we belief the UOB providers. Name them among the finest financial institution in S’pore, hahaha.
Each S’porean ought to take into account this UOB,” he added in a March 5 submit on the COMPLAINT SINGAPORE Fb web page, the place he additionally posted a photograph of the transaction document.
Mr Sim’s submit has gotten numerous consideration on the web page, with quite a few netizens telling him he ought to give the financial institution time to look into the matter.
“Possibly give UOB just a few days to research. You have got the receipt, financial institution can examine your account and perhaps the cctv on the machine you deposited the cash. Hope you get your a refund quickly,” wrote one particular person.
One other added, “The cash will credit score into your account inside 5 working days. Its occur to me earlier than. Simply want to spotlight to the financial institution will do.”
Others reminded him to make a duplicate of his transaction slip.
Plenty of netizens expressed dissatisfaction with UOB’s customer support.
One netizen tagged the financial institution’s Fb account.
“UOB what’s your aspect of the story?”
The Unbiased Singapore has reached out to Mr Sim and UOB for remark.
/TISG
Buyer: ‘Altering UOB ATM card should line up for hours… mounted deposit matured, renewal on-line not allowed, why can’t you make it simpler?’
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