Azercell releases its report for 2022

The main cell operator continues to introduce
revolutionary merchandise and options

With greater than 5 million subscribers and
a 48,2% market share, Azercell maintained its
main place within the telco sector in 2022, striving to empower
the each day lives of its prospects by revolutionary options.

As one of many largest taxpayers in Azerbaijan’s non-oil sector,
“Azercell Telecom” paid AZN 169,3 million in taxes
in 2022, making a complete contribution of AZN 2,2
billion to the federal government’s tax revenues over its 26 years
of operation. With USD 88,5 million invested in
the event of telecommunications in 2022, the corporate’s whole
investments for the interval between 1996 and 2022 got here to
USD 1,9 billion.

In 2022 Azercell launched a large-scale challenge on the growth
and modernization of its community, bringing the entire variety of LTE
base stations to 3124. The challenge resulted in a
40% progress in transmitted knowledge quantity. The
inhabitants protection of Azercell’s 4G community has elevated to
88,87%; the geographical protection reached
80,20%, which is 6% greater than
comparable indicators of 2021. Because of this, the common knowledge velocity in
Baku elevated to 67 Mbit/s in 2022. Presently,
the general geographic protection of the corporate community stands at
94,60%, whereas the inhabitants protection throughout the
nation is 98,40%.

Azercell, the primary telecom to construct the cell infrastructure
within the liberated territories, continued its nice return to
Karabakh by launching about 100 radio base
stations with 2G/3G/4G requirements. The main operator provided a
cell community within the districts of Shusha, Agdam, Fuzuli, Jabrayil,
Zangilan, Gubadli, Kalbajar, Lachin, the settlements of Istisu,
Hadrut, Sugovushan, in addition to in quite a few villages and surrounding
areas of Khojavend area. Additionally, as a part of this large-scale
challenge, the main cell operator switched to “inexperienced vitality”,
equipping the bottom stations in Gubadli and Jabrayil with photo voltaic
panels. Contributing to the event of infrastructure within the
lands free of occupation Azercell opened its Unique
workplace in Shusha and the first official gross sales and
service level within the village of Agali in
Zangilan in 2022.

Adhering to its strategic objective of “Easing connectivity,
empowering lives!” the corporate has launched the 5G community in Baku
in take a look at mode. Azercell’s 5G wi-fi community will proceed to
increase throughout the nation to supply greater obtain speeds as much as
1Gb/s, ultra-low latency, greater reliability, bigger community
capability, and superior person expertise.

The biggest cell operator launched a wide range of new merchandise
and providers to its subscribers in 2022:

• The main cell operator has made the eSIM
  service accessible to its shoppers to digitalize its providers additional
  and create a extra versatile buyer expertise.
• For the primary time in Azerbaijan’s telecoms sector, Azercell
  Fintech options, which mix banking operations with cell
  communication capabilities, began delivering monetary providers
  to customers. The Azercell Digital card, marketed below the
  “akart” model title, allows shoppers to make
  safe cashless settlements and conduct different funds and
  operations through the “Kabinetim” app.
• For the primary time within the nation, the corporate has launched a
  new digital tariff plan referred to as “IstəSən” that
  combines nationwide minutes, cell knowledge, and a variety of standard
  social media add-ons that customers can simply personalize.

“Azercell Telecom” LLC continued to serve its subscribers
by numerous service channels to make sure a immediate and efficient
response and accessibility for its prospects. In 2022, Azercell
acquired over 3 million enquiries by its Name
Middle and greater than 1 million through On-line Buyer
Service. About 300 thousand queries have been
addressed through Azercell’s official Fb, Instagram, Twitter,
YouTube, and LinkedIn pages. Azercell additionally launched the
AI-powered Digital Assistant service in 2022.

Over 800 thousand subscribers have been served at
the corporate’s Entrance Desk, Azercell Categorical, Azercell Unique
places of work and by Cellular Buyer Companies (MCS). The MCS staff of
Azercell, the primary telecom to supply providers within the liberated
territories, visited the cities of Shusha, Gubadli, Zangilan, and
Jabrayil within the first half of 2022 providing free providers to
subscribers. In whole, MCS representatives addressed extra
than 1000 inquiries in Baku and the areas.

The variety of subscribers utilizing the Kabinetim” cell
utility surpassed 1 million in 2022. Azercell
has improved the applying’s person expertise whereas giving it a
extra cutting-edge design. New providers just like the “IstəSən” tariff
and “akart” turned accessible in “Kabinetim“,
giving subscribers higher management over the operations they’ll
conduct with their quantity.

The cell operator continued to render providers to its
company subscribers, actively contributing to the event of
the enterprise ecosystem within the nation. A most well-liked enterprise associate
of firms and establishments, Azercell served greater than 20
thousand authorized entities in 2022. Because of the
dedication of Azercell Enterprise to supply its company
subscribers with wonderful customer support, the variety of Web
customers elevated by greater than 31%. Whole Web
of Issues (IoT) customers grew by over 30%, and the
variety of lively customers exceeded 500 thousand.

As a accountable company citizen, Azercell spent almost
USD 0,2 million on Company Social Duty
(CSR) tasks in 2022 and USD 22,3 million
between 1996 and 2022.

As part of its dedication to advertise Azerbaijan’s nationwide
values and wealthy cultural heritage, “Azercell Telecom” has
carried out the digital challenge “Take heed to the Voice of
Karabakh” devoted to the declaration of 2022 because the
“Yr of Shusha” by the President of the Republic of Azerbaijan. To
promote Karabakh’s cultural heritage, dozens of masterpieces
created by authors born in Shusha in several years have been
reworked into audiobooks, audio performs, comics, animations,
podcasts, and movies, translated into overseas languages and
launched to the worldwide neighborhood.

In 2022 The “Azerbaijan Kids’s Hotline”
service supported by Azercell since 2010 and “Ladies’s
Hotline” service established on the initiative and with
the assist of the corporate, have addressed over 7
thousand inquiries.

With the assist of “Azercell Telecom” LLC, a proud associate of
the Ministry of Science and Schooling of the Republic of
Azerbaijan, our schoolchildren getting ready for the worldwide
Olympiads in Informatics have efficiently represented our nation
in prestigious data competitions many occasions over the previous
yr, profitable 1 gold, 6 silver, 8 bronze medals and three
incentive awards. In 2022, with the assist of “Azercell
Telecom” LLC, Azerbaijani schoolgirls joined the “EGOI 2022” –
European Women’ Informatics Olympiad for the primary time and
returned residence with a victory. Azercell additionally supported vocational
coaching programs organized for veterans of the Patriotic Battle and
youngsters of martyrs. Different social tasks like “YouthCan” and “Her
Enchancment” continued their profitable accomplishments because of
the grants donated by Azercell.

As the final sponsor, in 2022, Azercell supported the occasions
of nationwide significance reminiscent of “Teknofest
Azerbaijan” Aerospace and Expertise competition, held in
Azerbaijan for the primary time and “Baku Marathon”
– one of many key occasions within the nation’s sports activities calendar.

Attaching particular significance to training, human capital, and
the coaching of extremely certified personnel, Azercell spent
USD 0,9 million on the event of human
assets in 2022, with whole funding on this space coming to
USD 27,7 million in 26 years of its operation.

Throughout 2022, 6 enterprise faculties and trainers of
Azercell Academy carried out 281 exterior trainings
and 60 inside trainings for
1686 individuals from numerous establishments and
firms of the nation.

Azercell continued its long-standing Scholar Bursary and
Scholar Internship applications in 2022, thus contributing to
the event of future professionals. 25 younger
folks finding out within the nation’s greater training establishments have been
awarded with the corporate’s Scholar Scholarship.

In 2022, on the initiative of the “Azercell
Volunteers” group, consisting of workers of the corporate,
the Cellular Сustomer Care of Azercell offered numerous providers on
the spot to the residents of a boarding home for Battle and Labor
Veterans and a Prosthetic and Orthopedic Rehabilitation Centre.
Moreover, the cell operator offered high-speed Web entry to
the constructing of the Enterprise of Social Companies for the aged,
positioned in Bilgah settlement, and outfitted the enterprise with
cell gadgets. Adhering to their traditions, “Azercell Volunteers”
visited the households of the martyrs of the Patriotic Battle, veterans,
in addition to weak households and kids in SOS villages,
congratulating them on the Novruz vacation and the New Yr.

In 2022, Azercell was as soon as once more awarded the ISO
37001:2016 Anti-corruption administration system compliance
and the ISO/IEC 27001 Worldwide Info
Safety Normal certificates. The corporate has acquired a
“Star Accomplice” Award from the Nationwide Paralympic
Committee of the Republic of Azerbaijan for contributing to the
growth of Kids’s Paralympic Motion. Azercell’s advertising and marketing
campaigns carried out in 2022 received 9 awards on the
“Felis Azerbaijan” competitors, by which
Azerbaijan was among the many opponents for the primary time.

“Azercell Telecom”, which has been liable for being the
main cell operator of Azerbaijan and the selection of greater than 5
million subscribers for greater than 26 years, is working to make the
extensive prospects of world integration extra accessible to its
prospects, together with offering them with high quality service and
sustainable connection.