Federal Ombudsman vows to resolve lower strata’s grievances on urgent basis

ISLAMABAD   –   Federal Ombudsman Ejaz Ahmad Qureshi Thursday vowed to resolve public disputes and circumstances of the decrease strata of the society by way of the Casual Decision of Disputes (IRD) system on precedence foundation. 

Through the progress evaluation meet­ing of Investigating Officers (IOs), he stated that the Wafaqi Mohtaisb Secretariat had earned public ac­declare for its position and the companies it had rendered since its inception. The Ombudsman requested his IOs to go to far-flung areas to resolve grievances at their doorstep within the shortest pos­sible time. All of the IOs from Head Of­fice attended whereas 17 regional of­fices participated by way of video hyperlink. 

The federal ombudsman was in­fashioned that as in contrast with final 12 months, 32,006 complaints had been re­ceived with the rise of 56 per­cent whereas 30,132 complaints had been disposed of with the rise of 53 p.c within the first two months of 2023. He was additional knowledgeable {that a} 66 p.c improve was recorded in receipt of the web complaints. The ombudsman expressed satisfaction over the disposal of complaints within the first two months of 2023.