[ad_1]
Zoom is partnering with Anthropic to create an AI assistant on its platform, the primary to be added to its Contact Heart product, the corporate’s submit revealed.
Zooom’s chatbot, Claude, will likely be launched in March, serving to buyer assist brokers by creating “higher self-service options” to information clients towards potential options to points they might be going through. The chatbot will quickly additionally have the ability to present essential assets for brokers whereas they’re serving clients.
Learn: China’s Baidu assured its AI chatbot will not make errors on ‘delicate matters’
The video-conferencing firm hasn’t but detailed how the chatbot can be applied on different areas of the platform like Workforce Chat, Conferences, Cellphone, Whiteboard, and Zoom IQ.
Zoom already has a few AI-powered instruments for customers accessible by way of Zoom IQ, which was created with ChatGPT creator, OpenAI, however the chatbot will assist the corporate compete with different platforms like Slack which have already built-in AI help.
Zoom says working with each Anthropic and OpenAI helps bolster its “federated strategy” to AI.
Learn: OpenAI chief involved about AI getting used to compromise elections
Smita Hashim, Zoom’s chief product officer, says, “Partnering with Anthropic additionally furthers our dedication to offering clients with our federated strategy to AI, optimized to ship excellent buyer expertise outcomes. Moreover, with our funding, we’re advancing modern firms like Anthropic and serving to to drive innovation within the Zoom ecosystem and past.”
[ad_2]
Source link
