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The balanced regional improvement has all the time been within the highlight of Viva-MTS. It’s displayed by the quite a few initiatives and tasks launched in RA areas, together with the Regional Name Middle opened in Vanadzor. The Name Middle is positioned in Vanadzor Expertise Middle (VTC) of Enterprise Incubator Basis (EIF), within the regional middle of knowledge and excessive applied sciences. Each the Regional Name Middle in Vanadzor and Name Middle in Yerevan present high-quality service to Viva-MTS subscribers and prospects basically.
“Viva-MTS emphasizes the significance of regional packages. We prioritize not solely technological improvements within the areas, but in addition the creation of job openings. It helps lowering gaps between the capital’s and the areas’ charges of improvement whereas sustaining the excessive customary of providers offered in each Yerevan and the areas. Apart from, the Regional Name Middle is provided with trendy services, and the salaries of the staff are similar with their colleagues’ salaries working in capital,” Armen Avetisian, Viva-MTS Common Director, stated.
Greater than 100 staff work at Viva-MTS Name Middle: 20 brokers and specialists work at Vanadzor department, the remainder – in Yerevan. They’ve undergone skilled superior trainings by the Firm, offering the identical high quality of service as within the capital metropolis. Vanadzor was chosen because the place for the primary Regional Name Middle of Viva-MTS by contemplating many elements։ amongst them is the truth that a number of college branches function in Vanadzor, there’s additionally a want to revive the town life and to alleviate the distinction in improvement charges between the capital metropolis and the areas. The Customer support and HR departments of Viva-MTS carried out regional visits to Vanadzor universities presenting job peculiarities and additional profession alternatives. Viva MTS has a strong inner instructional useful resource, which permits coaching staff within the capability of Assist Brokers inside 3 weeks. They graduate as professionals prepared to supply the best degree of customer support. The Firm pays nice consideration to this, as a result of it believes that the extent of satisfaction of shoppers is our precedence.
The Name Middle of Viva-MTS has been established in 2005. The Name Middle operates in 24/7 mode and is the basic method of the shopper help by offering high-quality customer support through the Name Middle’s hotline (111 quick quantity for Viva-MTS subscribers).
Since 2020, the Name Middle was swapped into one of many technologically most superior and globally high ranked techniques for the Contact Facilities and at the moment the Name Middle consists of the SIVR (Situational Interactive Voice Response) subsystem for patrons’ extra personalised automated voice-based self-services and the subsystem for connection to operators to be served by brokers and specialists.
In 2022, greater than 2,000,000 calls served by brokers and specialists of Name Middle, and greater than 9,000,000 buyer calls – in SIVR system through automated self-service.
The everlasting development of buyer help and guaranteeing buyer satisfaction are all the time throughout the excessive priorities of Viva-MTS.
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