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The Aga Khan College Hospital (AKUH) Pakistan has taken a major step ahead in affected person companies by formally introducing its WhatsApp channel. This new platform goals to offer sufferers with quick access to a variety of hospital companies and improve affected person expertise, with fast and well timed response.
This initiative displays AKUH’s dedication to enhancing affected person expertise by leveraging expertise and guaranteeing seamless communication between sufferers and the hospital, as they attempt to entry care or care associated info. This additionally reinforces our dedication to wonderful customer support and continues exploration to seek out methods to make the affected person and their household’s expertise as seamless as doable.
The inauguration ceremony was held on the Aga Khan College Hospital Contact Centre on Wednesday, 12 July 2023. Dr. Farhat Abbas, the Interim CEO of AKUH Well being Companies in Pakistan, expressed his profound satisfaction at this initiative, highlighting its potential to revolutionize how sufferers join with hospital companies, and get any info they want.
Dr. Abbas emphasised the importance of accessibility as one of many 4 elementary ideas of Aga Khan College Hospital, alongside High quality, Relevance, and Influence. With this launch of WhatsApp, he mentioned, the Hospital has ushered in a brand new period of comfort and entry. “On the identical time with our presence in over 130 cities throughout Pakistan, we show our dedication to geographical accessibility,” he mentioned.
Dr. Abbas additionally highlighted the establishment’s dedication to monetary accessibility by an in depth affected person welfare programme. Final yr alone, the programme supplied assist amounting to Rs. 433 crores to over 1.1 million people, reaffirming the hospital’s unwavering dedication to making sure healthcare companies are accessible to all, no matter their potential to pay.
The AKUH WhatsApp messaging service will present sufferers with handy options like reserving appointments, accessing appointment particulars and experiences, getting fast solutions to questions, staying up to date on well being packages and illness info, finding amenities, and scheduling Dwelling Well being Companies. It’ll additionally allow sufferers to handle their healthcare entry wants conveniently from anyplace, at any time and at their very own comfort.
This new avenue of communication will present sufferers with customized consideration, fostering a smoother one-on-one expertise. The platform’s user-friendly interface ensures that each new and frequent WhatsApp customers can navigate AKUH’s companies seamlessly.
An attention-grabbing function of the AKUH WhatsApp channel is its integration with GPT AI which is a robust instrument that generates human-like responses in a conversational method. Whereas GPT AI is certain by the restrictions of evolving expertise, it could actually assist reply questions for sufferers and their members of the family intelligently, making it simpler for them to grasp their illness and remedy.
AKUH acknowledges the significance of privateness and safety. The WhatsApp messaging service advantages from the encryption system on WhatsApp’s personal messaging, guaranteeing that sufferers can share their private and delicate medical info with confidence and utmost safety.
Sufferers can with us on WhatsApp at +92-21-111-911-911 and expertise the comfort and enhanced care that AKUH’s WhatsApp channel brings.
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