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SINGAPORE: A Samsung cell phone person took to social media to write down an open letter to the corporate after his and his spouse’s telephones, like many others, began exhibiting vertical inexperienced strains on their screens. However what upset him much more was how he was handled—and the way a lot he was being charged— by a employees at one of many firm’s service centres.
Addressing the tech large, Mr Arya Simon wrote on the COMPLAINT SINGAPORE Fb web page on Monday (Oct 9), “It’s so disappointing to see how I used to be handled at your Samsung Service Centre at Westgate, Jurong East.” He had introduced the telephones there after the inexperienced line drawback.
He added that the shopper supervisor (CM) who attended to him, Ms Tim, mentioned the LCD on his cellphone wanted to get replaced for the inexperienced line to be eliminated. Ms Tim additionally mentioned that the previous LCD can be disposed of. Mr Arya can be charged S$54 for labour.
Nonetheless, since a small injury was discovered within the nook of the display screen, Ms Tim advised Mr Arya that he can be charged one other S$300+. In different phrases, the LCD alternative would now not be free.
“I questioned her again that customers affected by the display screen points aren’t at fault, and the difficulty lies with Samsung’s {hardware}/software program and the injury to the LCD is not going to make any distinction as ultimately, the previous LCD will probably be disposed!,” wrote Mr Arya.
He then requested her to take away the inexperienced strains on his cellphone with out changing the LCD, including that he didn’t have an issue with the small injury on the nook of his cellphone. Nonetheless, Ms Tim allegedly insisted that he nonetheless wanted to pay for the LCD.
Mr Arya wrote, “TIM (CM)’s reasoning is extraordinarily RIDICULOUS AND IT’S ONLY AN EXCUSE NOT TO REPLACE LCD!!!
Samsung Singapore, IT IS SO DISAPPOINTING AND REGRETING BUYING SAMSUNG S20+ WITH SUCH A LAUSY CUSTOMER SERVICE!!!! The inexperienced strains situation lies with Samsung’s {hardware}/software program and NOT the injury to the LCD!!!”
He ended his put up by writing that he hoped he would get a beneficial reply from Samsung.
The Unbiased Singapore has reached out to Mr Arya and Samsung for additional remark or replace.
Many netizens have complained of comparable issues—a inexperienced line on the display screen, often after an replace, because the starting of the 12 months. /TISG
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The put up Samsung cellphone inexperienced line drawback: Employees asks S$300+ to switch LCD appeared first on The Unbiased Singapore Information – Newest Breaking Information
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