Viva-MTS: business for business – Armenian News

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Digital PBX has develop into an efficient administration software for company subscribers

Versatile administration is essential to reaching excessive outcomes, whatever the dimension of the enterprise and the variety of workers. To this finish, it’s vital to not solely coordinate the actions of the workers, but in addition reply to all calls from clients. Companies in Armenia have this chance: company clients utilizing the service “Digital PBX” are assured about it.

The digital personal department alternate (digital PBX) system, launched over a 12 months in the past, is a basic software for many who wish to stop earnings loss as a result of missed calls. Additionally it is invaluable when it comes to buyer friendliness. Neither the workload nor the large variety of calls will likely be causes to lose clients anymore: the digital PBX manages all of them robotically. Missed calls aren’t left unattended, both: they’re saved within the system for later contact.

“We had a persistent downside as a result of it was not doable to coordinate the calls. Prospects would contact the corporate, ask all their questions, and later, after they had different questions and tried to contact the corporate once more, one other operator would reply, so that they needed to repeat the issue time and again. That is now solved: every caller has its personal operator. If the latter is busy, the client is notified, and the decision is forwarded to a different operator. If the query is addressed to the primary operator, s/he contacts the subscriber as quickly as is out there,” shares Sevak Navasardyan, the founding director of “Garant.am”, one of many company clients of Viva-MTS.

The top of the corporate which receives a median of 600 calls a day, appreciates particularly the flexibleness of the service “Digital PBX”. Due to it, the administration staff doesn’t must always be on the office, however on the identical time be totally concerned within the administration processes. Name statistics and work coordination can be found from any location, each on a pc and thru a cellular software.

The net interface of the service has a number of call-processing features, together with organising name routes and regulating quantity schedules, name forwarding, missed name notifications, integration with CRM, and so forth. The cellular software is out there for Android and iOS working methods.

B2B clients of Viva-MTS, the corporate with the very best market share, have the chance to affix the widest community at a snug worth. They will subscribe to the tariff plan “SIP Trunk”.

Connecting to the service Digital PBX is accomplished in 1 enterprise day, with none want of capital investments, and the month-to-month payment begins from solely AMD 7000.