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Muscat: Financial institution Muscat, the main monetary providers supplier within the Sultanate of Oman, hosted a media go to to its contact heart in Ruwi on International Buyer Expertise Day to spotlight the middle’s pivotal function in fostering buyer connections.
The middle gives a complete vary of banking providers and data to over two million prospects across the clock, staffed by a devoted Omani group. In the course of the go to, journalists had the chance to discover the middle’s interior workings, interact with its workers, and achieve insights into the financial institution’s customer-centric methods.
A presentation showcased the middle’s dedication to delivering high quality banking providers and highlighted its vital accomplishments through the years. Since its institution in 2000, the middle has persistently delivered top-notch providers, dealing with roughly 8.24 million interactions yearly in Arabic, English, and Hindi. It additionally oversees 12 social media accounts to have interaction with prospects and supply updates on banking providers.
Talal Abdul Hameed Al Zadjali, Deputy Basic Supervisor-Operations, Financial institution Muscat, expressed gratitude to the media for his or her steady help and emphasised their function in enhancing communication with prospects. He acknowledged the middle’s significance in providing prospects accessible help and its excellent achievements.
In gentle of rising world fraud, the contact heart performs an important function in fraud prevention. The middle’s devoted group actively screens transactions, particularly throughout holidays and holidays, making certain swift responses to misplaced or stolen playing cards. Prospects can even entry these providers by way of Financial institution Muscat’s digital channels.
The Financial institution Muscat contact heart gives a variety of providers, together with cash transfers, product info, account inquiries, bank card particulars, and extra. Prospects can entry these providers by way of telephone (24795555) or WhatsApp, with prolonged hours of operation. An automatic Interactive Voice Response (IVR) system offers steady help for numerous inquiries.
Financial institution Muscat continues to be acknowledged for its management, being named among the many Prime 50 Banks and Prime 100 Listed Firms within the Center East by Forbes. Moreover, the financial institution obtained the Finest Name Centre (Banking) Award on the Insights Center East Name Centre Awards 2022, additional solidifying its dedication to distinctive customer support.
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