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Muscat: 19,000 folks in Oman, together with 1000’s of Pakistani nationals working within the nation, had been flown to Pakistan in the course of the peak of the pandemic whilst international locations across the globe had been organising repatriation flights to deliver their residents residence.
“I’m eternally grateful that we had been capable of present companies and help those that required us in the course of the pandemic, with out the necessity for them to come back to our workplace,” mentioned Mohammed Arif, nation supervisor for Pakistan Worldwide Airways in Oman.
“With none complaints or any difficulties to folks, we had been capable of fly almost 19,000 folks residence. We advised our folks that that is our nationwide airline, and we are going to assist them in any eventuality.
“We had roughly about 100 repatriation flights organised in the course of the pandemic, and every one in all them had been full,” he added. “We made it some extent to supply round the clock companies throughout these testing instances, even going to their doorstep to supply companies when required. We did our utmost to verify they discovered seats on our flights.”
Arif admitted that the efforts to fly Pakistani expats residence from Oman had been a group effort, singling out PIA’s Chief Industrial Officer and Chief Govt Officer for his or her initiative. The Embassy of Pakistan additionally prolonged great assist.
He mentioned: “It’s due to this teamwork from our neighborhood, our administration and our embassy that we had been profitable.”
Because of these efforts, there was an elevated demand for seats on board the nationwide service’s planes, resulting in PIA increasing their operations from 9 flights every week to twenty.
“Pre-pandemic, we had 9 flights every week, and now we have now 20 flights,” mentioned Arif. “Hopefully, within the coming days, we could have two extra flights. What folks like is our straightforward accessibility. There are different minor points that have to be addressed, however it is necessary that we accomplish that, as a result of it’s these minor chinks that may result in main considerations.
“One of many points was that individuals complained that we didn’t give them good service, and that aggravated them. In order that was one thing we would have liked to deal with,” he added. “After we started giving round the clock service to the folks, they actually started seeing us positively. Now that we have now elevated demand for flights, it has been straightforward to persuade the administration to extend the variety of flights to and from Oman.”
PIA’s determination to extend the frequency of flights to Pakistan has been welcomed by members of the Pakistani neighborhood in Oman. Pakistan faculty workers in Oman have been among the many most common PIA passengers and are pleased to acknowledge the general enchancment.
“PIA has achieved lots to enhance its picture by overhauling its system lately. We’re extraordinarily glad to watch a marked enchancment in buyer dealing with by PIA workers and regularity in flight schedule. The airline now retains its passengers up to date ten days previous to their flight and, above all, provides extremely aggressive costs fetching it elevated income of late. I’ve no hesitation in acknowledging that issues have improved noticeably over the previous few years,” remarked Nasir Nawaz, senior principal, Pakistan Faculties Oman.
Akhmat Hayat Raja, former PSC Chairman and former Pakistan colleges board member, has been a frequent flyer since 1983 and feels that Pakistan’s nationwide service has raised the bar and is profitable rave evaluations from its common clients.
He mentioned: “Other than travelling on PIA, I’ve been working intently with the airline administration in Oman for various social causes within the final 4 many years and have seen many ups and downs in service. Nevertheless, the airline’s check-in and onboard companies have improved lots lately. The present PIA nation head Mohammed Arif did an distinctive job in the course of the pandemic, serving to the stranded Pakistanis repatriate to their homeland.
“He has labored onerous to deliver PIA again from the lows of the pandemic, restoring its business operations with nice success,” defined Raja. “It’s heartening to see 20 direct flights from Oman in every week carrying passengers to eight locations in Pakistan, protecting all large cities for the primary time within the historical past of its operations in Oman. Other than transporting human our bodies freed from cost, it’s also providing decrease fares to assist the labour class when all different airways are charging exorbitant costs. We’re pleased with our airline for working with a coronary heart.”
By bettering its operations, PIA has succeeded in profitable many elite clients and globe trotters. Dr Sharif Ataullah, a outstanding cardiothoracic surgeon in Oman, now chooses to journey on PIA each time doable.
“I’ve been travelling to varied elements of the world on different airways, however now favor PIA, notably to Pakistan, due to a marked enchancment in its requirements. The flight crew is well-mannered and cooperative with higher meals high quality and selection on this route,” he mentioned.
Nevertheless, the physician feels the airline wants to enhance its seating and function extra check-in counters at Karachi airport, for flights working to worldwide locations.
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