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Home Southern Asia Sri Lanka

Sri Lanka launches WhatsApp line for fuel QR issues

by Asia Today Team
March 18, 2026
in Sri Lanka
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Posted by Editor on March 18, 2026 – 12:43 pm

Sri Lanka launches WhatsApp line for fuel QR issues

Sri Lanka has issued 5.5 million gas QR codes whereas resolving most technical points and introducing WhatsApp assist for these nonetheless going through difficulties.

Authorities say the Nationwide Gas Cross system has now achieved extensive protection, with round 5.5 million QR codes issued to this point. In line with Ministry of Digital Economic system Advisor Sumudu Ratnayake, this complete contains about 800,000 new registrations.

Nevertheless, almost 1.2 million folks nonetheless have to register to entry gas below the system, and steps are being taken to deal with their considerations.

The Ceylon Petroleum Company (CPC) confirmed that many earlier technical issues have been resolved. Managing Director Mayura Neththikumara acknowledged that points affecting almost 600,000 QR codes have already been fastened.

A brand new course of has additionally been launched for customers who’re unable to replace their registered cell numbers.

To assist customers, a devoted WhatsApp quantity has been established. People can ship their particulars for verification, after which outdated or incorrect data might be corrected.

Accordingly, the WhatsApp quantity 076 000 1919 has been launched for complaints and registration points.

Customers are required to ship their car quantity (as textual content, not a photograph), together with clear pictures of required paperwork, together with their NIC, driving licence or passport, car income licence, and car registration certificates.

Officers emphasised that solely the registered car proprietor can apply, and the identification quantity should match the small print on the registration certificates.

Extra WhatsApp numbers are anticipated to be launched to additional enhance entry.

The Ministry additionally assured that each one private information submitted might be protected below the Private Information Safety Act No. 9 of 2022.

Info might be used solely for verification functions and might be deleted after processing, aside from the car quantity.

These new measures intention to speed up problem decision and guarantee truthful entry to gas below Sri Lanka’s QR-based distribution system.

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