Lucknow, In a aid to energy customers, the Uttar Pradesh authorities has determined that every one pay as you go sensible metres will now perform as postpaid, enabling month-to-month billing with a 15-day cost window, officers stated on Monday.
The choice got here following instructions from Chief Minister Yogi Adityanath to simplify billing and guarantee quicker decision of client grievances, Power Minister A Ok Sharma stated after a overview assembly.
“The billing cycle will stay much like the sooner postpaid system. Shoppers will obtain their month-to-month payments by way of SMS and WhatsApp and will probably be given sufficient time to make funds,” Sharma stated, including that the transfer will profit lakhs of customers statewide.
Beneath the revised system, electrical energy payments will probably be generated for consumption from the primary to the final day of every month and will probably be delivered to customers by the tenth. A cost window of 15 days from the date of billing will probably be offered, with the due date clearly talked about as earlier.
Shoppers who don’t obtain payments on time can entry them by WhatsApp chatbots by sharing their connection quantity or by registering complaints on the 1912 portal. Shoppers who’ve modified their cell numbers can replace them to proceed receiving invoice alerts, officers stated.
In one other main aid, customers will probably be allowed to clear excellent dues until April 30 in as much as 10 instalments. To additional help customers, particular camps will probably be organised at division and sub-division ranges in Could and June for decision of sensible metre-related billing complaints.
The minister stated in instances the place safety deposits had been refunded after shifting from postpaid to pay as you go metres, the quantity will now be recovered in 4 instalments as an alternative of lump sum, offering further comfort.
The federal government additionally issued strict directions to make sure uninterrupted energy provide as per schedule. Officers have been directed to make sure that transformers don’t stay defective and are changed instantly in case of breakdowns to keep away from inconvenience to customers.
Devoted contact numbers have additionally been offered for various areas to handle billing-related points, together with Purvanchal, Madhyanchal, Paschimanchal, Dakshinanchal and Kanpur zones.
Senior officers together with Extra Chief Secretary and Uttar Pradesh Energy Company Chairman Ashish Kumar Goel, Managing Director Nitish Kumar, and different senior officers have been current on the assembly held at Shakti Bhawan, the assertion added.
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