CEBU CITY, Philippines — Complaints over alleged favoritism, lengthy ready hours, and impolite habits from some nurses on the Cebu Metropolis Medical Heart (CCMC) have once more raised questions concerning the high quality of affected person care and frontline public service within the city-run hospital, regardless of ongoing efforts to broaden and modernize the power.
A neighborhood netizen utilizing the pen identify “Kent” publicly appealed to Mayor Nestor Archival to research what he described as irregularities within the hospital’s Inner Medication (IM) part and Outpatient Division (OPD) triage system.
In a submit shared within the Fb group “Senior Residents of Cebu Metropolis,” Kent claimed hospital workers didn’t observe the supposed “first-come, first-served” coverage, inflicting sufferers, a lot of them aged and already in ache, to attend for hours earlier than receiving medical consideration.
“We now have noticed that the ‘first-come, first-served’ coverage shouldn’t be being adopted. Many sufferers arrive as early as 6:00 AM, but they aren’t seen till the afternoon as a result of some workers members prioritize their private acquaintances,” Kent wrote.
READ: CCMC named ‘Most Excellent Division’ at 89th Constitution PRAISE Awards
He additionally accused some youthful nurses of displaying unprofessional habits towards sufferers, asking for updates about queue numbers.
“Moreover, I wish to report the unprofessional perspective of some youthful nurses. When requested for updates concerning queue numbers, they reply rudely and typically embarrass sufferers publicly as an alternative of answering politely,” he added.
Kent stated he spent almost a whole day ready for medical consideration.
“As of 4:15 karun pa tawn nahoman. Paita gikan sa alas 8 sa buntag nahoman alas 4. My gad, mga wa pay batasan mga gradohan man ta.”
(“As of 4:15 p.m., we solely completed now. It was exhausting. We began at 8 a.m. and ended at 4 p.m. My God, a few of them haven’t any manners and but they’re educated individuals.”)
READ: CCMC fifth part: Mayor says 4th to seventh flooring could also be completed by Dec. 2026
He additionally expressed concern for aged sufferers enduring lengthy queues contained in the hospital.
“Unsa nalang kaha ning mga senior sa paita pahowaton ug ingun ani.”
(“Think about the struggling of senior residents who’ve to attend underneath these situations.”)
The submit shortly drew reactions from different netizens, a few of whom shared comparable experiences involving delays, overcrowding, and perceived poor remedy on the metropolis hospital.
“Dili lang sa hospital na. Many of the authorities places of work walay klaro ang serbisyo. Employees magazine sige tabi apil pa cellphone-cellphone,” wrote netizen Febz Negapatan.
(“It’s not solely in hospitals. Most authorities places of work even have poor service. Employees maintain chatting and utilizing their cellphones.”)
READ: Well being staff, advocates demand reform in PH healthcare system
One other commenter, Nenz Morilla Perolino, claimed some emergency sufferers additionally skilled delays in receiving consideration.
“One time nianha me kay emergency labay-labayan ra mi,” she wrote.
(“One time we went there for an emergency they usually simply ignored us.”)
She additionally criticized some hospital workers for allegedly socializing whereas sufferers waited on the counter.
In the meantime, Alex Gacita stated the problem mirrored a long-standing drawback at CCMC.
“Regular na man ba basta sa CCMC…Sukad pa na sa una hangtud karon mao lang gihapon walay kausaban.”
(“That already appears regular at CCMC. From earlier than till now, nothing has modified.”)
One other commenter, Remedios M. Metante, questioned why emergency instances allegedly nonetheless wanted queue numbers.
“Asa mangita og emergency room nga naay precedence quantity,” she stated.
(“The place can you discover an emergency room that also makes use of precedence numbers?”)
The complaints surfaced at an important interval for CCMC, which not too long ago resumed development of its long-delayed growth challenge underneath the administration of Mayor Archival.
Earlier this 12 months, the mayor restarted Part 5 of the hospital redevelopment challenge, which goals to finish extra flooring and improve hospital capability from round 150 beds to roughly 400 beds by early 2027.
Metropolis officers stated the growth sought to deal with extreme overcrowding, which at the moment forces some sufferers to share beds and pressure the hospital’s already restricted healthcare workforce.
Archival earlier acknowledged that major instances akin to fever and diarrhea proceed to flood the hospital, contributing to congestion and longer ready occasions.
The town authorities has additionally pushed for enhancements in barangay well being facilities to scale back the amount of non-critical sufferers searching for remedy at CCMC.
The hospital not too long ago acquired recognition from the Cebu Metropolis authorities after it received the “Most Excellent Division” award in the course of the 89th Cebu Metropolis Constitution Anniversary PRAISE Awards 2026.
Dr. Anton Reposar, CCMC hospital chief, beforehand described the popularity as a tribute to the sacrifices and dedication of hospital staff.
“This award is for all of us. Everyone knows the sacrifices we made for the innovation of the hospital,” Reposar stated in the course of the awarding ceremony.
As of posting time, CCMC administration and the Cebu Metropolis authorities had but to problem an official assertion concerning the allegations raised on-line.
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