MUSCAT : The settlement was reached by the Directorate Basic of Shopper Safety Authority in North Al Batinah Governorate following a criticism filed by the client.
Based on the criticism, the patron had agreed to buy a automobile imported by a specialised firm below particular contractual phrases and paid an advance of RO1,900, with supply anticipated inside an agreed timeframe.
Nevertheless, supply was delayed, prompting the patron to comply with up with the corporate, the place it was later found that the automobile couldn’t be registered because of flood harm, which didn’t match the agreed specs.
The provider additionally delayed refunding the fee for practically two months, elevating issues over transparency and compliance with business obligations.
Following verification of the criticism, the CPA’s workplace in Suwaiq intervened and facilitated an amicable settlement between each events, leading to cancellation of the contract and full refund of the quantity paid.
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