SaaS main Freshworks has introduced the appointment of Ryan Manning as the corporate’s Chief Product and Expertise Officer.
With the appointment, the US-based firm has unified its product and know-how technique underneath one government. Manning will report on to Freshworks’ CEO Dennis Woodside.
He’ll change the corporate’s erstwhile Chief Product Officer Srinivasan Raghavan. Murali Swaminathan will proceed as the corporate’s Chief Expertise Officer, reporting to Manning.
On this function, Manning will set product and know-how technique throughout Freshworks’ AI, IT and buyer expertise merchandise, the corporate stated in a media launch.
Manning was beforehand the Chief Product Officer at BMC Helix. He has additionally held management roles in different startups and international software program firms like ServiceNow whereas additionally co-founding FreeAgent CRM, now Servis.ai.
Manning additionally holds a bachelor’s diploma in accounting and finance from San Diego State College. He will probably be primarily based at Freshworks’ San Mateo headquarters.
“Ryan has the distinctive capability to rapidly flip what clients want into merchandise that win available in the market. As AI adjustments how rapidly and the way deeply our clients can put new functionality to work, we’re excited to carry product and engineering again collectively underneath a single group so we are able to transfer with extra velocity and fewer friction,” stated Dennis Woodside, CEO of Freshworks.
“AI is altering what companies ought to anticipate from service software program. Having constructed service administration merchandise throughout startups and international software program companies, I consider Freshworks is uniquely positioned to guide the shift – combining highly effective functionality with fast affect in a means the market wants proper now,” stated Ryan Manning, incoming Chief Product and Expertise Officer of Freshworks.
Printed on July 28, 2026
