JOHOR BAHRU: A system glitch has precipitated immigration autogates on the two Johor–Singapore land checkpoints to crash, leaving tens of 1000’s of travellers caught in lengthy queues and dealing with prolonged delays.
In line with The Star, as quoted by Free Malaysia Right this moment (FMT), travellers needed to wait as much as two hours to clear immigration on the Bangunan Sultan Iskandar (BSI) customs, immigration and quarantine advanced in Johor Bahru. The state of affairs reportedly worsened after ongoing technical points over the previous few days culminated in a full system crash, simply as giant numbers of travellers crossed the Causeway from Singapore.
Whereas the disruption affected many overseas travellers, together with Singaporeans, Malaysians had been reportedly nonetheless in a position to make use of the autogates, and clearance techniques for bikes and automobiles continued to function usually.
Second Hyperlink additionally affected, however much less extreme
On the Sultan Abu Bakar Complicated on the Second Hyperlink in Iskandar Puteri, autogates had been additionally affected. Nonetheless, officers stated the state of affairs there was extra manageable in comparison with BSI.
An official was quoted by FMT as saying that even the autogates on the KTM station at BSI had been offline. He described it as the primary main disruption this 12 months, including that the timing was notably unlucky as Johor expects an inflow of tourists underneath Go to Malaysia and Go to Johor 2026.
In response to the glitch, the Border Management and Safety Company has been ordered to deploy guide counters to assist clear the backlog and ease congestion.
Netizens share frustration and concern
The incident sparked dialogue on Reddit, with customers sharing each frustration and concern over the reliability of border techniques.
“This is able to smash the RTS,” one netizen commented, referring to the upcoming Johor Bahru–Singapore Speedy Transit System and the significance of easy immigration clearance.
One other wrote, “Autogates have been a godsend in making border crossings simpler. I hope Malaysia kinds this out,” highlighting how dependent frequent travellers have turn into on automated techniques.
Some took the state of affairs extra evenly. “I can not cease laughing. I deliberate to go over this weekend, however individuals backed out. So journey postponed,” one Redditor shared.
Others reported experiencing related points firsthand. “I used to be simply at Tuas at 3 p.m. at present with the bus, and the autogate didn’t work. It recognised the passports however lagged on the ‘studying passport, maintain nonetheless’ display,” a person stated.
As cross-border journey continues to choose up, the disruption has proven how essential secure and dependable immigration techniques are, particularly throughout peak journey intervals and main tourism campaigns.
Learn additionally: Regent of Johor alerts sturdy progress and funding momentum for the state in 2026
