The ‘Misplaced & Discovered’ Cell of the Pakistan Hajj Mission has demonstrated exemplary efficiency in the course of the present Hajj season, sustaining an distinctive criticism decision charge relating to pilgrims’ lacking individuals, baggage, and important gear within the holy metropolis.
Tariq Muhammad Khan, Head of the Misplaced & Discovered Cell and Deputy Secretary of the Ministry of Spiritual Affairs, urged pilgrims to make sure correct labeling of their baggage by clearly mentioning their Hajj card quantity, constructing quantity, and metropolis of origin. He famous that with correct identification, the restoration and supply of misplaced objects are accomplished inside only a few hours.
Talking to APP in Makkah on Saturday, Khan offered an in depth breakdown of the cell’s operations particularly for Makkah Mukarramah. In line with the most recent knowledge, the cell acquired a progressive complete of 8 complaints relating to misplaced pilgrims, all 8 of whom have been efficiently traced and safely escorted again to their lodging, reaching a 100% decision charge.
Moreover, out of two,151 progressive baggage complaints registered so far and beforehand, 2,143 luggage have been efficiently restored to their homeowners, leaving an unresolved stability of simply 8 luggage, leading to roughly 98 % decision. The cell additionally dealt with 62 wheelchair complaints, out of which 60 have been resolved and delivered, leaving a minor stability of solely two, making the decision 98 %.
The cell has additionally stood out for its excessive degree of economic integrity. In a show of remarkable honesty, the workforce recovered and returned misplaced money amounting to over 6,800 SAR (roughly 510,000 PKR) to the rightful homeowners. This service ensures that pilgrims are usually not financially deprived attributable to unintended loss throughout their journey.
Explaining the logistics, Khan said {that a} strong system is in place to move baggage from Jeddah and Madinah on to residential buildings. Since many pilgrims depart instantly for Umrah upon arrival, any baggage remaining unattended exterior buildings for greater than six hours is taken into custody for safekeeping. This proactive method prevents theft and harm to the pilgrims’ belongings.
To streamline the method, the mission has launched a digital criticism system by way of the ‘Pakistan Hajj App’ and WhatsApp, permitting pilgrims to report lacking objects with out visiting an workplace. Khan appealed to Pakistani pilgrims to confirm their belongings upon receipt to keep away from confusion brought on by similar baggage designs.
The cell continues to function 24/7 in two shifts, pushed by the dedication of all the workforce and its Companies Division, who’re working day and night time with utmost dedication to maintain this cell extremely lively and environment friendly. All these actions are monitored in real-time via the Central Management Room.
