3 min learnPatnaCould 19, 2026 10:28 PM IST
Written by Yuvraj Singh
Bihar Chief Minister Samrat Choudhary on Tuesday launched a grievance redressal programme, below which officers will take heed to individuals’s grievances on two Tuesdays in a month in camps organised at panchayats throughout the state.
“We’ve come to the panchayat stage to trace your grievances. Now, we have now advised officers in clear phrases — resolve individuals’s grievances in 30 days or face suspension on the thirty first day,” he mentioned at a grievance redressal camp in Dumri panchayat of Saran district.
This comes days after he launched the digital Sahyog portal for grievance redressal. As soon as a criticism is filed, it goes to the division and official involved, and the portal is monitored straight by the Chief Minister’s Workplace (CMO).
Choudhary had mentioned in his very first press convention as CM that individuals had been dealing with issues at three ranges — police station, block workplace and circle workplace.
Based on data obtainable on the Sahyog portal, residents can now register grievances on-line, observe their standing in actual time and escalate unresolved issues to larger administrative authorities. Complaints filed by means of the system are anticipated to be addressed inside a 30-day timeframe, with officers indicating that departmental motion could also be initiated in opposition to officers who fail to resolve grievances inside the stipulated interval.
Alongside the portal, the state authorities additionally launched Helpline 1100, meant to help residents unfamiliar with digital programs in registering complaints and accessing authorities providers with out repeatedly visiting authorities workplaces.
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The federal government has moreover introduced district-level “Sahyog Shivirs”, or grievance camps, the place residents can bodily submit complaints and obtain help concerning authorities schemes and public providers.
Talking at a programme held at Patna’s Gandhi Maidan on Monday, the Chief Minister mentioned the Sahyog initiative would now transfer into its Panchayat-level implementation part, with camps scheduled throughout districts starting Tuesday.
On the camp in Dumri panchayat on Tuesday, officers mentioned 54 grievances had been obtained, with complaints relating largely to land mutation, pensions, welfare supply and native infrastructure. Stressing the significance of well timed decision, the Chief Minister warned officers that complaints registered by means of the portal should be addressed inside the mandated 30-day timeframe, reiterating that the system comprises an automated suspension mechanism in opposition to officers who fail to reply inside the stipulated interval.
(The reporter is an intern)
