SINGAPORE: After one department of an Indian restaurant acquired poor suggestions for impolite service and a drop in meals requirements, the proprietor took to social media to learn a few of the feedback aloud, after which proceeded to inform the general public how he and his group have been addressing these points.
In consequence, commenters have been praising Mr Murali, the proprietor of Shami Banana Leaf, as a very good boss and chief.
On TikTok on June 19, the eatery shared a video of the proprietor studying feedback about Shami Banana Leaf’s department at Northpoint.
“Your employees at Northpoint may be very impolite, horrible service!” one wrote, whereas one other commented, “Northpoint meals customary drop la… I ended going there already!”
The third was maybe the toughest, with a netizen saying, “wanna cost a lot for Northpoint, however the meals lesser, high quality drop and repair like s**t!”
Mr Murali acknowledged his restaurant’s accountability to appropriate the faults identified within the suggestions Shami Banana Leaf’s Northpoint department has acquired.
First, he mentioned that the “impolite” employees had been delivered to the primary department in order that they may obtain further coaching on tips on how to speak to clients.
Importantly, the proprietor added that he’s personally overseeing the outlet’s day-to-day operations.
As for the feedback in regards to the high quality of the meals, Mr Murali mentioned that he has changed the previous chef with a brand new one who’s extra skilled.
“I can reassure you that meals high quality is again to the previous customary,” he mentioned, inviting the general public to come back and check out the meals on the Northpoint outlet.
He additionally addressed feedback that mentioned the dishes have gotten costlier, saying that the costs of uncooked supplies and salaries have already gone up. Mr Murali added that he has needed to elevate costs to maintain his enterprise.
The proprietor added that Shami Banana Leaf has not, in reality, raised any costs prior to now yr.
Nevertheless, the Northpoint outlet is providing a ten% low cost for Merdeka cardholders, and anybody who has an NTUC app additionally receives the same low cost once they use the app to pay.
“Please come down and check out, and provides us your suggestions, and we are going to do what we are able to,” he mentioned, acknowledging that there’s room for enchancment, however including how grateful he’s for the assist he and his eatery have acquired.
TikTok customers commenting on his submit didn’t hesitate to indicate him some love again.
“That is an instance of a GREAT BOSS. Hats off,” one wrote.
“Boss can speak very properly. A lot better than many company leaders,” added one other.
A TikTok consumer commented, “All the way down to earth, humble, and receptive of suggestions! Will attempt!”
“U didn’t conceal assessment and overtly shared and confirmed you’ll enhance… Respect,” one other added.
One chimed in to say, “Thanks, boss! I actually respect your rectification at Northpoint! Relaxation assured, I’ve tried the meals, and I can very certainly say that the standard has improved!” /TISG
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