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Home South-eastern Asia Singapore

‘Adoption and transformation are not the same thing,’ ServiceNow officer says as only 1 in 10 Singapore firms have redesigned workflows despite rising AI use

by Asia Today Team
August 21, 2026
in Singapore
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Singaporeans welcome ex-Senior Minister of State Koh Poh Koon as he returns to clinical work at SGH

Shannon Tan maintains control with two-shot lead – SGA


SINGAPORE: “Adoption and transformation will not be the identical factor,” ServiceNow’s Asia-Pacific and Japan innovation officer CK Tan mentioned, because the cloud computing and software program improvement agency’s newest Enterprise AI Maturity Index discovered that just one in 10 corporations within the city-state have modified how they work due to synthetic intelligence (AI), regardless of its rising use within the office.

In response to The Edge Singapore, citing the report, which surveyed 200 senior executives and 60 managers and particular person contributors in Singapore, agentic AI use amongst corporations right here rose from 22% in 2025 to 51% this 12 months.

But whereas 33% mentioned AI was serving to staff with their every day duties, 18% mentioned their corporations had but to make progress with superior AI adoption.

Nonetheless, Singapore companies have been rising their spending on AI. The report famous that AI budgets amongst Singapore corporations rose 108% from a 12 months earlier and now account for 15.4% of IT spending. The truth is, respondents anticipate funding to extend one other 83% subsequent 12 months.

Singapore’s AI maturity climbed to 53 out of 100 this 12 months, up from 34 final 12 months, scoring barely larger than the worldwide common of 51. Town-state additionally scored above the worldwide common in managing AI dangers, making ready employees for AI, and changing older know-how programs. /TISG

Learn additionally: Singapore tops ASEAN in AI-exposed jobs however stays greatest ready, ILO says





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