Through the efficiency overview assembly held right here, Division of Monetary Companies Secretary Sanjay Lohiya requested public sector basic insurance coverage firms (PSGICs) for better use of know-how and accelerated digitalisation whereas optimising expenditure on data know-how and different digital initiatives.
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The secretary additional emphasised the necessity to enhance communication, publicity and buyer outreach, together with by way of social media and different platforms, to boost consciousness about numerous insurance coverage merchandise and the outreach of the PSGICs in underserved segments and areas.
Lohiya additionally suggested the businesses to enhance insurance coverage penetration and density whereas decreasing safety gaps.
He additional harassed the necessity to strengthen efficiency monitoring by way of a strong and standardised KPI framework throughout PSGICs, the ministry mentioned in an announcement.
Learn extra: Nirmala Sitharaman pushes commerce, funding ties in G20 conferences with key partnersHe suggested that the KPIs ought to allow constant and comparable evaluation of economic, in addition to non-financial efficiency throughout firms and ought to be reviewed on a quarterly foundation.
The DFS secretary additionally suggested PSGICs to make sure expeditious and high quality redressal of buyer grievances.
Through the assembly, the secretary reviewed the monetary and enterprise efficiency of the PSGICs for FY2025-26, protecting underwriting efficiency throughout all Strains of Enterprise (LoBs), Key Efficiency Indicators (KPIs), digital initiatives and different operational points.
The assembly was attended by Rajeshwari Singh Muni, CMD (NICL), Bhupesh S Rahul, CMD (UIICL), Sanjay Joshi, CMD (OICL), Lavanya R Mundayur, CMD (AICIL), S Sivasankar, ED (NIACL) and different senior officers from PSGICs, the assertion mentioned.
From DFS, the assembly was attended by Debasish Prusty, Extra Secretary, and different senior officers of the division, it added.
