MUSCAT : Shoppers shopping for on-line are entitled to an bill as proof of their buy and a reference within the occasion of a dispute, an official at Oman’s Shopper Safety Authority stated, stressing that on-line transactions don’t diminish this proper.
Khalid bin Salim Al Siyabi, the authority’s official spokesperson and director of its market regulation and monitoring division, highlighted the significance of invoices in safeguarding customers’ rights when purchasing on-line.
Talking in an interview, he stated customers had been additionally entitled to know when their purchases would arrive. Licensed shops had been required to obviously specify supply dates, he added.
Failure to obtain orders and delays in supply had been among the many outstanding complaints raised by web shoppers, Al Siyabi stated.
He warned that purchases from unlicensed on-line shops may make complaints tougher to pursue, probably leaving customers with out an important technique of defending their rights.
Some complaints originated from transactions with unlicensed sellers, he stated, complicating efforts to observe up when issues arose.
Al Siyabi additionally stated clothes and abaya complaints topped the e-commerce stories submitted by girls.
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